PB

Paul B. one year ago • From Google

Rating

Bad

Endless wait on hold for medical help

St Paul's way medical centre is a complete nightmare, getting an appointment is utterly futile, receptionists insist on online booking, but when you attempt to book online, no slots are ever available. Recently, I received a text from the surgery requesting I call to discuss my blood test results. Upon calling, I was left waiting on hold for an hour and 45 minutes, and by the time I could potentially speak to someone, the surgery had already shut down, leaving me with zero communication. COMPLETELY UNACCEPTABLE, STEER CLEAR OF THIS FACILITY, THEY ARE ENTIRELY INEFFECTIVE. IF THE RATING SYSTEM ALLOWED ZERO STARS, I WOULD DEFINITELY CHOOSE THAT OPTION.

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