TM

Tom M. 2 years ago • From Google

Rating

Bad

Endless Wait: Surgery Phone System Fails Patients

Thank you for your response. However, knowing that you're experiencing problems with your phone system does not instill much confidence in me as I find myself on hold once again with the surgery. Currently, I've been at the forefront of the queue for 35 minutes without any progress. The only solution I see is to visit the surgery in person to schedule an appointment since I am unable to connect via phone. If it were possible to rate this experience zero stars, I certainly would. I followed online guidance and arranged an e-consultation aimed at alleviating pressure on staff and making efficient use of their time. However, upon calling as instructed for a physiotherapy appointment at 12:10, I was placed third in line. By approximately 12:40, my position improved to first place and remained unchanged until 13:30 when it dawned on me that the surgery had closed its doors at 13:00 while leaving me waiting indefinitely on hold during what appeared to be their lunch break or some other activity. How is it acceptable for someone to be left hanging like this while you close up shop? I've squandered an hour and twenty minutes of my life only now needing to repeat this frustrating process by calling back after two o'clock. This is my initial attempt at booking an appointment here, yet I'm already apprehensive about receiving shockingly poor service just as has become commonplace across many surgeries today—seemingly regarded as a new norm throughout the UK healthcare system. The existing arrangement we are stuck with is utterly inadequate and fails tremendously in serving its intended purpose!

Other reviews for Woodlane Medical Centre