Whitehouse Health Centre

Endless wait: The frustrating quest for a doctor's appointment

Obtaining an appointment at this establishment is an exercise in futility. Their booking system is archaic, refusing in-person scheduling and forcing patients to endure a torturous phone process. On a recent attempt, I dialed at the crack of dawn, only to find myself 31st in line. After an agonizing 92-minute wait, I was met with the disheartening news that all slots had vanished. Apparently, October's appointments had been snatched up the previous day, while November remained a mystery. Frustrated, I requested to speak with management. They returned my call when I was unavailable, and my follow-up attempt left me languishing as the 18th caller in queue. This practice's system is nothing short of a bureaucratic nightmare, leaving patients feeling helpless and undervalued.