PP

Piushan P. 3 years ago • From Google

Rating

Bad

Endless wait times at green practice

If I could give zero stars, I absolutely would! This GP practice is undoubtedly the most incompetent in the entire United Kingdom! They lack even the most basic technological capability of accessing hospital NHS systems to retrieve patient medical histories - something every previous surgery I've been registered with could easily do. Are they intentionally cutting corners to save a few pounds? Their phone system is equally atrocious, with patients frequently waiting 30-60 minutes just to have a call answered. The receptionists behave like self-appointed medical experts, routinely blocking patient access to actual doctors. The Practice Manager is spectacularly unprofessional - so much so that her own staff openly criticize her conduct. She seems to have completely forgotten her fundamental responsibility towards patient care. The sole bright spots in this otherwise dismal practice are Dr. T. Singh, who genuinely listens and meticulously explains medical details with remarkable patience, and the Practice Nurse Sweezel Rodrigues, who demonstrates exceptional compassion and kindness. Every other staff member is utterly forgettable. My strongest advice: avoid this GP surgery at all costs, or you'll quickly regret your decision!

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