PW

Philip W. 3 years ago • From Google

Rating

Bad

Endless wait times plague phone service

Enduring the phone queue was an absolute nightmare. Initially positioned sixth, I watched an hour crawl by before reaching the second spot. Then, inexplicably, I languished at number one for another half hour. After a grueling 100-minute ordeal, I had no choice but to abandon the call due to a pressing engagement. Surprisingly, this wasn't during a typically hectic period. While interactions are smooth once you finally connect, I've noticed a pattern of seemingly neglected phone lines when waiting at the establishment. It's as if the ringing phones are deliberately ignored, leaving patients in an endless limbo of anticipation.

Other reviews for Millbrook Medical Practice