FA

Faiqah A. 3 years ago • From Google

Rating

Bad

Endless wait with cranky one-year-old

For the second occasion, I had a scheduled appointment at 12:30 PM for my infant's vaccination. I repeatedly approached the reception desk to inquire about the extensive delay, and they consistently claimed the nurse was with another patient. After enduring a staggering 1 hour and 5 minutes of waiting, the receptionist finally took action and consulted the nurse, who revealed the appointment wasn't registered in her system. It is utterly unacceptable that I was forced to wait so long with my restless one-year-old on my lap, especially since strollers are prohibited in the clinic. Their sole response was a dismissive apology, and the staff appeared completely indifferent, continuing to laugh and chat behind the reception desk. I am astounded that this same inexcusable situation has now occurred twice.

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