Malzeard Road Medical Practice
Jemma I. one year ago • From Google
Bad
Endless wait with zero help from terrible gp
I reached out to help my mother and found myself stuck as the first caller in the queue for nearly an hour. This isn't an isolated incident—just seven days ago, I experienced the same frustrating wait while remaining first in line. The triage explanation simply doesn't hold water anymore, as this is becoming a persistent problem. It feels like patients are being completely disregarded, and the level of organizational dysfunction is truly appalling. As an NHS employee myself, I'm well aware of the challenges healthcare settings face, but the discourteous and unprofessional attitude of the reception team is absolutely inexcusable. A small dose of politeness and basic operational competence would make an enormous difference. This general practice is being systematically undermined by incompetent leadership and a fundamental lack of professional standards at the reception level. Urgent and substantial reforms are desperately needed.
I am thrilled to recount my long-standing positive experience with the team at Malzeard Medical Practice. Khaleda, Sobia, Moriom, and their colleagues consistently create a welcoming atmosphere,..
Malzeard Road Medical Practice
Sarah H.
Transferred from my previous healthcare provider in Stopsley Village, and the difference in care quality is truly remarkable. The team at Malzard demonstrates superior efficiency and empathy when..
Malzeard Road Medical Practice
Steven C.
I concur with the recent feedback about notable enhancements! Heartfelt appreciation goes out to the entire team present today, with special recognition to Amal for their exceptional..
Malzeard Road Medical Practice
Nuha R.
Discourteous front desk staff make it astonishing that this healthcare facility continues to operate.
Malzeard Road Medical Practice
Sahdia S.
I'm truly grateful for Dr. Shah, who is an exceptional physician. He genuinely listens to his patients and provides top-notch medical guidance, making sure to recommend the right specialists when..
Malzeard Road Medical Practice
jasmine b.
The most discourteous front desk staff I've encountered at a medical practice, I cannot comprehend why they believe it's appropriate to address patients in such a disrespectful manner. While I..
Malzeard Road Medical Practice
Amina S.
This medical practice in Luton is absolutely abysmal. The reception staff demonstrate a complete lack of basic communication skills when interacting with patients, which is incredibly frustrating...
Malzeard Road Medical Practice
Ranjan V.
I was fortunate to consult with a physician associate at the weekend clinic, whose name I recall as Rainer Kpeglo. Her level of care and professionalism was absolutely exceptional. I arrived at the..
Malzeard Road Medical Practice
Jag S.
Highly recommend this medical facility due to the exceptional staff, including both the welcoming receptionist and attentive doctors who provide excellent support during urgent medical needs and..
Malzeard Road Medical Practice
Simona B.
Terrible encounters, completely let down and frustrated 😔
Malzeard Road Medical Practice
Rokun U.
Dr. Shah demonstrates exceptional expertise and professionalism in his medical practice.
Malzeard Road Medical Practice
Adil M.
Extremely competent healthcare experience, with immediate appointment availability. The physician conducted a thorough and informative consultation, comprehensively explaining the medical condition,..
Malzeard Road Medical Practice
Forid A.
If I could, I'd rate this place zero stars. The physicians are adequate, but the reception staff lack any professional competence, attempting to pre-diagnose patients before even scheduling an..
Malzeard Road Medical Practice
Shahid M.
I want to express my gratitude to the prescription manager for her exceptional and compassionate service. Managing multiple medications with varying refill dates can be challenging, and before her..
Malzeard Road Medical Practice
K B.
They claim to start operations at 9, but I've been attempting to reach them since then, and their phone line remains unresponsive. I've dialed over 50 times, and they finally answered at 10:15 only..
Malzeard Road Medical Practice
Maryam M.
On September 27th, 2023, I attempted to schedule an appointment and was met with complete unavailability. The receptionist repeatedly stated no services were accessible, instructing me to call back..
Malzeard Road Medical Practice
A A.
Apart from the lengthy wait of an hour and 7 minutes to get through (which is honestly typical of all GPS services in the UK), the receptionist was helpful and managed to secure me an evening..
Malzeard Road Medical Practice
sathiyageetha j.
I've been attempting to schedule an appointment for several weeks, but they consistently claim no availability. During one call, they abruptly terminated the conversation while explaining their..
Malzeard Road Medical Practice
Jemma I.
I reached out to help my mother and found myself stuck as the first caller in the queue for nearly an hour. This isn't an isolated incident—just seven days ago, I experienced the same frustrating..
Malzeard Road Medical Practice
Hafizah A.
These general practitioners are absolutely terrible. Their communication is non-existent - calls go unanswered, and when they do pick up, they're incredibly dismissive and hurried. I tried reaching..
Malzeard Road Medical Practice
lillian r.