Tilehurst Village Surgery
AS
A S. one year ago • From Google
Bad
I've been attempting to secure a medical appointment for half a year while struggling with severe urinary and bowel issues. After visiting A&E, where they deemed my condition non-critical following numerous tests, I was directed to my GP who consistently fails to return my calls. Despite being a 20-year patient who's never required their services, their communication is abysmal! Every morning at 8am, you're guaranteed to be 30th in the queue. Attempt to call at 7:59, and the line is closed; call at 8:00, and you're immediately 30th, with a 30-minute wait. The reception staff are utterly heartless - possibly over-vaccinated and completely incompetent! They take your number, promise a callback in the afternoon around 5-5:30pm, but never actually offer an appointment or invite you in. I've endured months of this, taken three different antibiotics, never seen a doctor, and consulted 111 medical professionals. I've now registered with Pangbourne practice, and I strongly advise: AVOID THIS PRACTICE AT ALL COSTS. They even overlooked my wife's cancer diagnosis, showing complete indifference. In contrast, Boathouse in Pangbourne answered my call at 4pm, provided an immediate appointment, and resolved my situation through direct, human interaction.
Sam B.