Parc Canol Surgery
J W. one year ago • From Google
Bad
Endless waiting and dismissive doctors
An absolute disaster, much like the current state of the NHS. As other reviewers have highlighted, securing an appointment is already a challenging ordeal, with constant friction between the reception staff and the e-consult system. I only reach out to my GP when I am completely out of options and utterly desperate, having exhausted all self-help methods. Even then, attempting to contact them proves futile! When you finally secure an appointment (after a month's wait), you encounter a physician who at best appears indifferent and eager to dismiss you, or at worst talks over you, displays condescension, and emphatically asserts their superiority, despite having no prior understanding of your medical background (there's a consistent pattern of records being misplaced or disregarded, raising questions about the e-consult's purpose when doctors seemingly lack time to review it). Then there are instances where the receptionist schedules you at the incorrect surgery, an error only discovered after an hour of waiting, when they finally inform you! More wasted time for everyone involved! Ultimately, you resort to A&E. 6-8 hour wait? Spending the entire night only to be told "your GP should be handling this"? Absolutely! You're caught in an endless cycle, with the pharmacy adding to the frustration, and predictably, you make no progress. If individuals struggling and desperate cannot access basic care or find a compassionate listener, what alternatives exist? Private healthcare offers no improvement, merely another broken component that also suggests "the NHS should address this" while you are left to deteriorate and suffer. People lose their livelihoods, careers, homes, and stability due to this dysfunctional system, creating a devastating domino effect where no one should endure such hardship in a supposedly advanced nation. Too many individuals are unnecessarily becoming sicker and falling through systemic gaps. It is completely unacceptable.
Completely unacceptable experience from start to finish. I endured a 15-minute wait just to initially connect with someone, then was forced to verify my personal details before being left on hold..
Parc Canol Surgery
Mike E.
What an absolute disaster, given that this is a taxpayer-funded service, the leadership at this medical center should have been dismissed ages ago. The front desk staff are discourteous and..
Parc Canol Surgery
claire A.
Utilizing Econsult has simplified my medical consultations, offering a convenient method to connect with healthcare professionals. The doctors consistently reply within their promised timeframe,..
Parc Canol Surgery
gill f.
After relocating to this region, I found myself needing to schedule a medical appointment for the first time in four years. The experience was absolutely dreadful. While I comprehend the necessity..
Parc Canol Surgery
claire p.
The medical team consistently provides prompt and efficient responses during my online consultations. Every staff member, from physicians to nursing professionals and administrative personnel,..
Parc Canol Surgery
ADE G.
I recently used this medical practice for an online consultation, and they impressed me with their quick response. The very next day, I received my results and prescription. Having been a patient..
Parc Canol Surgery
Hailey V.
The entire parc conol staff demonstrate a complete lack of assistance across all interactions, whether it's scheduling an appointment or collecting medication refills.
Parc Canol Surgery
Chris J.
I attempted to schedule a consultation with a physician and was met with an incredibly frustrating process. When I called at 4 PM, I was informed that appointments can only be made at 8 AM the next..
Parc Canol Surgery
Paula E.
Completely useless - they never pick up the phone, and when you finally manage to get through, they flatly deny scheduling an appointment despite you waiting since their opening hours. The customer..
Parc Canol Surgery
chloe o.
I had an incredible encounter with Dr. Hannant. Although my visit was specifically about asthma, she was comprehensive and meticulous in her examination. When I inquired whether she focused solely..
Parc Canol Surgery
Roy L.
During my latest blood draw, Shaunna once again demonstrated her exceptional skill in handling patients like myself who struggle with needle anxiety. Her compassionate approach and understanding..
Parc Canol Surgery
C3ADDA C.
Getting an appointment here is impossible without first consulting a nurse, and despite always claiming to be fully booked, the clinic seems empty. Their e-consult system is completely useless, as..
Parc Canol Surgery
Rachel A.
I'm beyond furious and can't even bring myself to give a single star rating!!! The receptionists' attitude is utterly appalling, constantly deflecting responsibility. I absolutely dread contacting..
Parc Canol Surgery
Will L.
It's frustrating to contact the clinic at 8am on a Monday, being first in line, and having to explain that my wife is in severe pain and struggling to walk, only to be directed to an e-consult form..
Parc Canol Surgery
Alistair D.
When are they going to understand their obligation to the local health board to provide prompt care and treatment for all patients? Currently, they are falling short of meeting their contractual..
Parc Canol Surgery
Neil c.
utterly humiliating impossible to get medical attention online consultation merely suggests calling your physician, front desk staff insists you visit the pharmacy. complete farce
Parc Canol Surgery
Erin E.
I was turned away from my medical appointment because I arrived 5 minutes past the scheduled time. Despite being delayed by heavy end-of-day traffic and waiting on hold for 10 minutes, the nurse had..
Parc Canol Surgery
DEB O.
The experience was decent; I waited in line for some time, but the receptionist Hazel was incredibly supportive and successfully scheduled a phone consultation with the practice pharmacist. The..
Parc Canol Surgery
Kirstie B.
I consistently receive prompt assistance through the GP consult and appreciate how much easier it is compared to being placed on hold during a phone call.
Parc Canol Surgery
emma b.
I attempted to schedule an appointment for my child and was informed that, for continuity reasons, he must see the identical doctor. The specific physician my son previously consulted only works..
Parc Canol Surgery
Georgia B.