Parc Canol Surgery
JW
J W. 10 months ago • From Google
Bad
An absolute disaster, much like the current state of the NHS. As other reviewers have highlighted, securing an appointment is already a challenging ordeal, with constant friction between the reception staff and the e-consult system. I only reach out to my GP when I am completely out of options and utterly desperate, having exhausted all self-help methods. Even then, attempting to contact them proves futile! When you finally secure an appointment (after a month's wait), you encounter a physician who at best appears indifferent and eager to dismiss you, or at worst talks over you, displays condescension, and emphatically asserts their superiority, despite having no prior understanding of your medical background (there's a consistent pattern of records being misplaced or disregarded, raising questions about the e-consult's purpose when doctors seemingly lack time to review it). Then there are instances where the receptionist schedules you at the incorrect surgery, an error only discovered after an hour of waiting, when they finally inform you! More wasted time for everyone involved! Ultimately, you resort to A&E. 6-8 hour wait? Spending the entire night only to be told "your GP should be handling this"? Absolutely! You're caught in an endless cycle, with the pharmacy adding to the frustration, and predictably, you make no progress. If individuals struggling and desperate cannot access basic care or find a compassionate listener, what alternatives exist? Private healthcare offers no improvement, merely another broken component that also suggests "the NHS should address this" while you are left to deteriorate and suffer. People lose their livelihoods, careers, homes, and stability due to this dysfunctional system, creating a devastating domino effect where no one should endure such hardship in a supposedly advanced nation. Too many individuals are unnecessarily becoming sicker and falling through systemic gaps. It is completely unacceptable.
Heather W.