LP

Lip P. 7 years ago • From Google

Rating

Great

Endless Waiting and Dropped Calls at Surgery

I've been stuck waiting since 10:30 in the morning, finally reaching reception by 11, only to be placed on hold again for the doctor, who ultimately disconnected the call after another 10-minute wait. My partner went through an identical frustrating experience just a fortnight ago. This is absolutely unacceptable customer service. (To their credit, the surgery did reach out to apologize personally, and I now have a scheduled appointment with a physician).

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