Charlotte Keel Medical Practice
NC
Neil C. 2 years ago • From Google
Bad
The staff appear overwhelmed and under-resourced to handle the volume of incoming calls. The underlying reasons are clear. Once connected, their assistance is subpar. Securing an actual GP appointment seems unlikely, and you'll likely encounter misleading information. Expect approximately 20 minutes of constant redial due to perpetually engaged phone lines, particularly during morning hours, followed by a minimum 30-minute wait in the queue. Eventually, you'll speak with someone who will typically request you to wait an additional four hours for a doctor's callback. Then, it might take a day or more before you can actually see a healthcare professional, either in person or via video consultation. Essentially, you're looking at a 4-5 day waiting period. This level of service is completely unacceptable, especially considering the substantial monthly fees we all pay.
Marie B.