Kingsway Surgery (South Woodham)

Absolutely unacceptable service!!! I understand you might be overwhelmed and frustrated with bureaucratic constraints, but that's no excuse to mistreat patients. Being discourteous and dismissive is..

I visited my daughter who was feeling under the weather and required a medical note for her workplace, so I attempted to contact the medical practice by phone. At 11:43am, I was fourth in line, and..

I want to express my deepest gratitude to the reception staff and physicians who have been incredibly supportive during an intensely challenging and nerve-wracking period for my family! The..

Recently started visiting this medical practice, and my initial impressions are positive. The front desk staff were courteous and quickly scheduled my appointment. The facility appears..

Absolutely worthless! I've never experienced such disappointment. The front desk staff are completely clueless - I had scheduled an ear syringing appointment, but when I called to confirm, they..

Exceptional attention and service provided

A welcoming medical practice with delightful and caring personnel

During a recent evening call, I was informed I was third in line. After waiting for what felt like an eternity—35 minutes to be precise—I finally got through. Considering there was just a single..

Incredibly straightforward digital reservation process. Delightful and welcoming reception team. Dr Haverson demonstrates exceptional medical expertise.

Attempted to schedule a medical consultation early in the morning by phone, and was initially informed I was first in line. Despite waiting for nearly half an hour, my position in the queue remained..

Signal constantly blocked, line perpetually unavailable.

I've been a patient at Kingsway Surgery for over a decade, and their service has dramatically deteriorated. Telephone communication is impossible, with an automated message pushing online booking -..

My mother-in-law requires a blood test, and the medical practice has referred her to Basildon hospital with no consideration for her transportation challenges. It seems she is simply expected to..

Absolutely worthless!!! I've been waiting for my prescription since June 20th! I'm now 5 days without my crucial medication, which poses a serious health risk, and the receptionist claimed she's..

Endured a staggering wait time exceeding 50 minutes for my scheduled visit! No prior warning was provided during booking, and staff appear completely unbothered by the delay! Definitely plan to..

Completely dissatisfied! I was assured my prescription would be dispatched to the pharmacy, but upon arriving at 6:00 PM closing time, it was nowhere to be found. Earlier, I was told it would take..

Scheduled appointments seem pointless when you end up wasting more than sixty minutes just sitting around waiting.

Successful medical procedure. Parent of two small kids. Can secure urgent appointments without hassle. Phone queue takes time, but that's typical across healthcare providers. Personnel consistently..

I'm deeply disappointed with your service. As an immunocompromised patient experiencing respiratory distress, persistent cough, and chest congestion, I'm shocked that you're unwilling to examine me..

Spent nearly half an hour on hold, got disconnected mid-call, and was eventually transferred to a physician after a frustrating wait.