Sidney House and the Laurels
Maria H. 4 years ago • From Google
Bad
Endless waiting and frustration with phone surgery
I received a call for phone support and spent two hours waiting, with one of those hours being told I was next in line, only to have my position reset to eighth in the queue. I attempted to call again later in the afternoon, and once more found myself supposedly next in line, but after an hour of waiting, the clock struck 5 pm and the line went dead. I'm still completely in the dark about the purpose of their call.
I want to extend my heartfelt appreciation to the entire team for their exceptional performance on Saturday, September 19th, 2020. My flu vaccination appointment was scheduled for 8:45, and I was..
Sidney House and the Laurels
Chris W.
The front desk staff occasionally come across as discourteous and even rude, and wait times can stretch to half an hour, but once you finally meet with the physicians, they are exceptionally..
Sidney House and the Laurels
Alice E.
Our family consistently experiences top-notch service here. The front desk staff are wonderfully friendly and courteous, and the medical professionals always provide exceptional attention. We cannot..
Sidney House and the Laurels
Dan D.
Absolutely zero consideration for customer time and convenience. We recently moved to the neighborhood and urgently needed to register our newborn, so we provided our address and were instructed to..
Sidney House and the Laurels
Julia H.
I'm utterly devastated and frustrated today, as this situation has been deteriorating for quite some time, but today I reached my breaking point and left in tears.... After patiently waiting three..
Sidney House and the Laurels
Ali H.
Exceptional team members who provide outstanding service and make the experience truly enjoyable.
Sidney House and the Laurels
Harrx H.
In the past, this surgery was exceptional, with most tensioning doctors being compassionate and skilled. Now, the facility barely manages to offer any meaningful service. Doctors are virtually..
Sidney House and the Laurels
Craig W.
The physicians themselves are competent, but scheduling an appointment is an incredibly frustrating process. You end up waiting in one line for nearly three-quarters of an hour, only to be abruptly..
Sidney House and the Laurels
Martin B.
Medical professionals appear competent, but the administrative support falls short of expectations.
Sidney House and the Laurels
Louise S.
I've consistently found this medical practice to be excellent. Their telephone consultations serve as an effective screening method, helping patients avoid unnecessary workplace absences or travel..
Sidney House and the Laurels
Esthh A.
This establishment is a complete mockery, and they desperately need to overhaul their personnel since I'm clueless about their competence, as they consistently fail to pick up incoming calls...
Sidney House and the Laurels
Steven L.
Whenever I've required this surgical procedure, I've encountered nothing but top-tier service and exceptional care throughout my limited experiences.
Sidney House and the Laurels
Sarah B.
It actually starts operations at 8am, contrary to the online information. While typical challenges of NHS budget constraints are evident, there are some genuinely wonderful staff members employed..
Sidney House and the Laurels
Maria H.
I received a call for phone support and spent two hours waiting, with one of those hours being told I was next in line, only to have my position reset to eighth in the queue. I attempted to call..
Sidney House and the Laurels
Cherryl L.
My spouse and I attended the medical clinic for our pre-travel immunizations. The nursing professional was remarkably friendly, competent, and supportive, and truly represents the highest standard..
Sidney House and the Laurels
Laura S.
Scheduling with this medical practice is a breeze - their phone line is consistently accessible and wait times are minimal. I'm frequently brought in ahead of my planned appointment slot. My blood..
Sidney House and the Laurels
james c.
Top-notch medical center serving the Boreham and Hatfield Peverel areas. Outstanding healthcare delivery.
Sidney House and the Laurels
Alex C.
Excellent employees, but scheduling an appointment is nearly impossible. Their communication is frustrating - I just encountered a new voicemail message stating the call queue is maxed out, and then..
Sidney House and the Laurels
penny w.
I want to highlight how wonderful the Receptionists are, consistently kind and supportive, and there's this exceptional female Phlebotomist - whose name I'll respectfully omit - who is truly..
Sidney House and the Laurels
jane p.
Front desk staff displayed an extremely unprofessional attitude, acting condescendingly towards patients despite lacking any medical credentials. Their inappropriate questioning of personal..
Sidney House and the Laurels
Peter C.