Cofton Medical Centre
Katie B. one year ago • From Google
Bad
Endless Waiting and Ignored Concerns at Clinic
Booking an appointment is an absolute nightmare - phone lines are perpetually jammed, and even when you finally get through, you're met with disconnected calls. Subsequent attempts reveal no available slots. The practice manager predictably defends these incompetent receptionists' abysmal conduct. On the rare occasion you secure an appointment, doctors are completely disinterested. When you're unwell, their default response is to redirect you to A&E if symptoms worsen, effectively avoiding any real medical care. Face-to-face consultations invariably involve waiting over an hour past your scheduled time. I've never encountered such appalling service, which is a total disgrace to the NHS's core principles. They consistently blame the local pharmacy for communication failures, claiming email issues. I've heard multiple accounts of patients being redirected to other pharmacies because the surgery can't be bothered to properly check their emails. Meanwhile, the pharmacy can definitively prove the date, time, and details of their communication requests. This practice desperately needs immediate closure. Update: Their incompetence continues unabated. They're now dismissing serious health concerns about an infant. Not only do they not care, but they're also willing to fabricate stories about sending cancellation text messages. When challenged, they can't produce evidence - I'm prepared to provide screenshots proving their dishonesty. The suspiciously glowing recent reviews are clearly fabricated, likely created by staff to mask the management's utter failure. The entire situation is infuriating and completely unacceptable.
I wholeheartedly endorse this Medical Centre. Their recently implemented triage approach functions seamlessly, and the medical professionals and support staff are incredibly accommodating. Our..
Cofton Medical Centre
Sue S.
I was recommended to this medical facility for a joint injection. The physician I consulted was truly exceptional. He attentively heard my concerns and conducted a comprehensive examination...
Cofton Medical Centre
Sarah H.
I regret not catching her name during our conversation. When I called to discuss pursuing an ADHD diagnosis, the woman on the phone dismissively suggested that my recent university graduation meant..
Cofton Medical Centre
Tony D.
Exceptional care provided by Dr. Malic during my appointment on September 13th - much appreciation for their professional assistance.
Cofton Medical Centre
Maggie B.
Excellent medical facility. The staff consistently demonstrates warmth and professionalism, and their innovative triage approach allows patients to consult with a physician via telephone prior to..
Cofton Medical Centre
kristel r.
I've been a patient at this medical facility for an extended period, but recently, I've encountered significant communication challenges. The phone lines have been perpetually congested, and I've..
Cofton Medical Centre
Andrew Q.
I can only offer praise for this medical practice. Whenever I call early in the morning, they consistently manage to schedule me an appointment that very day, and I've never experienced a waiting..
Cofton Medical Centre
julie h.
A delightful tool for honing skills, this item truly shines in its simplicity and effectiveness. Perfect for those looking to improve their technique with an enjoyable and straightforward approach.
Cofton Medical Centre
Natasha S.
Got seen promptly for my child's appointment. The physician displayed incredible compassion, genuinely listening to my worries and offering thoughtful guidance. I wholeheartedly endorse this..
Cofton Medical Centre
Alex B.
I've exclusively encountered favorable interactions with Cofton Medical Centre. Their personnel consistently demonstrate politeness, professionalism, and timeliness. As of October 2022, over the..
Cofton Medical Centre
Honest R.
Unable to get through to the receptionist despite multiple attempts. Called at 2 PM and remained stuck in the queue for 20 minutes, still holding at fourth position with no response.
Cofton Medical Centre
b d.
The phone staff, particularly one individual, demonstrates poor communication skills and appears disinterested when interacting with callers. It would be beneficial for the team to improve their..
Cofton Medical Centre
Amaya L.
Staff at the front desk are disrespectful and seem to mock customers, creating an unwelcoming atmosphere.
Cofton Medical Centre
Lip P.
I've been stuck waiting since 10:30 in the morning, finally reaching reception by 11, only to be placed on hold again for the doctor, who ultimately disconnected the call after another 10-minute..
Cofton Medical Centre
Mitchell R.
During my consultation with Kirstie D, she provided exceptional guidance in clarifying my health concerns. Her approach was compassionate and supportive, helping me gain valuable insights. I truly..
Cofton Medical Centre
Anita F.
These medical professionals are absolutely top-notch. I'd confidently suggest them to anyone. Their same-day appointment scheduling is exceptional, and even during the pandemic, they're responsive..
Cofton Medical Centre
nicole n.
I find it absolutely unacceptable that your phone support shuts down during critical hours! I've been grappling with an unresolved medical condition for an extended period, and I'm constantly forced..
Cofton Medical Centre
Julie A.
The staff here are top-notch, and scheduling an appointment is a breeze. The doctors are exceptional - truly compassionate and supportive. I'm completely satisfied and have zero desire to seek..
Cofton Medical Centre
Carol E.
I am completely satisfied with this surgical procedure. Throughout my experience, I encountered no problems and found the entire medical team to be exceptionally supportive, with Dr Blackford..
Cofton Medical Centre
Dan R.
Once a top-notch medical practice, the recent staff changes have completely transformed the patient experience—and not for the better. The new front desk personnel are incredibly difficult during..
Cofton Medical Centre
Alan H.