Cofton Medical Centre
Katie B. one year ago • From Google
Bad
Endless Waiting and Ignored Concerns at Clinic
Booking an appointment is an absolute nightmare - phone lines are perpetually jammed, and even when you finally get through, you're met with disconnected calls. Subsequent attempts reveal no available slots. The practice manager predictably defends these incompetent receptionists' abysmal conduct. On the rare occasion you secure an appointment, doctors are completely disinterested. When you're unwell, their default response is to redirect you to A&E if symptoms worsen, effectively avoiding any real medical care. Face-to-face consultations invariably involve waiting over an hour past your scheduled time. I've never encountered such appalling service, which is a total disgrace to the NHS's core principles. They consistently blame the local pharmacy for communication failures, claiming email issues. I've heard multiple accounts of patients being redirected to other pharmacies because the surgery can't be bothered to properly check their emails. Meanwhile, the pharmacy can definitively prove the date, time, and details of their communication requests. This practice desperately needs immediate closure. Update: Their incompetence continues unabated. They're now dismissing serious health concerns about an infant. Not only do they not care, but they're also willing to fabricate stories about sending cancellation text messages. When challenged, they can't produce evidence - I'm prepared to provide screenshots proving their dishonesty. The suspiciously glowing recent reviews are clearly fabricated, likely created by staff to mask the management's utter failure. The entire situation is infuriating and completely unacceptable.
The staff here are top-notch, and scheduling an appointment is a breeze. The doctors are exceptional - truly compassionate and supportive. I'm completely satisfied and have zero desire to seek..
Cofton Medical Centre
Jason D.
Visited Cofton Medical Centre and had an appointment with nurse Trish, who was incredibly compassionate, caring, and understanding. I cannot praise her enough and would absolutely suggest her to..
Cofton Medical Centre
Carol E.
I am completely satisfied with this surgical procedure. Throughout my experience, I encountered no problems and found the entire medical team to be exceptionally supportive, with Dr Blackford..
Cofton Medical Centre
Andrew Q.
I can only offer praise for this medical practice. Whenever I call early in the morning, they consistently manage to schedule me an appointment that very day, and I've never experienced a waiting..
Cofton Medical Centre
M A.
To all readers, I implore you to understand the discriminatory treatment my family experienced at the GP today. The appointment was scheduled for my wife and 2-month-old son. We received a text..
Cofton Medical Centre
Alizahid R.
Every staff member involved in scheduling and customer service is completely unhelpful, merely reciting scripted responses without offering any meaningful assistance. In fact, their approach seems..
Cofton Medical Centre
Dan R.
Once a top-notch medical practice, the recent staff changes have completely transformed the patient experience—and not for the better. The new front desk personnel are incredibly difficult during..
Cofton Medical Centre
nicole n.
I find it absolutely unacceptable that your phone support shuts down during critical hours! I've been grappling with an unresolved medical condition for an extended period, and I'm constantly forced..
Cofton Medical Centre
June W.
I couldn't ask for better healthcare professionals. The medical staff here are incredibly personable and readily accessible. They're proactive about my well-being and don't hesitate to reach out if..
Cofton Medical Centre
Michelle S.
I've been a patient here for quite a while, and previously, their service was top-notch with easy scheduling. Recently, however, some receptionists have developed an attitude problem, acting overly..
Cofton Medical Centre
Max L.
A medical office that consistently fails to pick up their phone for extended periods???
Cofton Medical Centre
Joshua F.
I've been attempting to schedule an appointment for two weeks, yet my phone calls have consistently gone unanswered. It's incredibly frustrating, especially considering my long-standing relationship..
Cofton Medical Centre
Kim D.
I've been a patient at this practice my entire life. The medical staff have consistently been exceptional, which makes it heartbreaking to report recent issues. While I initially appreciated the new..
Cofton Medical Centre
kerri w.
Utterly appalling service. Even prior to COVID-19, every attempt to request prescriptions results in major complications, and I'm consistently denied the medication essential for my chronic..
Cofton Medical Centre
Pearce C.
The medical staff genuinely attempt to help, but scheduling is a nightmare with perpetually unavailable appointments. Getting through on the phone is nearly impossible as they're constantly..
Cofton Medical Centre
Michael R.
I've been a patient at this medical center for years, and I can confidently say they're exceptional. The entire team - from doctors and nurses to office staff - consistently demonstrate remarkable..
Cofton Medical Centre
Urban W.
The surgical procedure itself is satisfactory. The doctors are competent and display genuine compassion, being friendly and showing empathy while demonstrating solid medical knowledge...
Cofton Medical Centre
Alex B.
I've exclusively encountered favorable interactions with Cofton Medical Centre. Their personnel consistently demonstrate politeness, professionalism, and timeliness. As of October 2022, over the..
Cofton Medical Centre
kristel r.
I've been a patient at this medical facility for an extended period, but recently, I've encountered significant communication challenges. The phone lines have been perpetually congested, and I've..
Cofton Medical Centre
Mitchell R.
During my consultation with Kirstie D, she provided exceptional guidance in clarifying my health concerns. Her approach was compassionate and supportive, helping me gain valuable insights. I truly..
Cofton Medical Centre
Julie A.