SB

Samed B. 2 years ago • From Google

Rating

Bad

Endless waiting and no doctor callback

This has been the most abysmal medical practice I've encountered in my nearly two decades living in London. I've been awaiting a doctor's callback since August (nearly three months now) regarding blood results for a fungal infection treatment, having submitted the appointment form approximately four times. Still, no callback has materialized. My condition has now deteriorated into a chest infection causing shortness of breath and sinusitis, and I've requested a GP call through the same online appointment form (which I submit precisely at 8am), yet again, no response. When I contact the practice, they consistently acknowledge receiving my form but offer no actual assistance, simply instructing me to wait for a callback that never arrives. Upon my persistent questioning, they callously suggested I "go to A&E" - a testament to their complete lack of patient care. The level of unprofessionalism and indifference is astounding. As a result, I am definitively transferring my medical records to a different practice in the area.

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