IB

Irum B. 2 years ago • From Google

Rating

Bad

Endless Waiting and Rude Staff at This Surgery

This medical practice has deteriorated to an unacceptable level. Their appointment scheduling is a complete nightmare - every time I attempt to book, they claim they're fully booked and instruct me to call back in two weeks. When I follow their instructions and call again after two weeks, they repeat the same frustrating response, creating an endless cycle that prevents me from securing an appointment. The reception staff are unprofessional, discourteous, and seem to lack any sense of customer service or basic respect. I am thoroughly disheartened by this experience and am actively seeking to transfer to a different medical surgery.

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