MR

Md R. one year ago • From Google

Rating

Bad

Endless Waiting and Unhelpful Receptionists

The management here is extremely subpar. Attempting to communicate with this practice is a futile endeavor. You're condemned to languish on hold for over an hour without ever reaching a live person. The sole communication option is an e-consult, which is only available for a brief window in the morning. Frequently, they neglect to follow up, forcing patients to reschedule appointments repeatedly. Securing an in-person consultation is an arduous challenge. The front desk staff are consistently discourteous and obstinate. Their standard approach is to deflect responsibility, persistently redirecting patients to contact pharmacies instead of providing actual assistance. Moreover, there's a complete lack of consistency among receptionists - each provides contradictory information. These staff members seemingly fancy themselves medical experts, despite having no clinical qualifications. The entire administrative process is chaotic and unprofessional.

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