Eastbury Surgery
Nilam P. 4 years ago • From Google
Bad
Endless waiting and zero communication
If I could give zero stars, I would. I'm currently drafting a formal complaint (which must be handwritten) and plan to report them to the medical council. The service is absolutely abysmal. I've been on hold as caller number 2 for over an hour. To get a same-day appointment, you must keep your phone ready all day. The GP scheduled my blood test on the wrong day of my cycle. I called repeatedly for four days, and no doctor returned my call. When I visited in person, they sent me home, promising a doctor would call - but nobody did. They directed me to My Vernon for the blood test, providing no specific address or time. Eventually, I learned it's a walk-in clinic only open during my work hours, making it impossible to attend. When I explained this to the receptionist, I was told I needed doctor confirmation for my workplace. Predictably, no doctor called. My workplace generously allowed me time off this afternoon. I drove over an hour round trip, only to discover the doctor had requested a fasting blood test without informing me. Each time I call, they promise to call back but never do. I'm always on hold for at least 30 minutes, often longer. I visited the surgery, where they assured me someone would call or text. With six minutes until closing, I still haven't heard anything. The service is utterly disgraceful. I needed this blood test today, but now I'll have to wait another month. I'm completely appalled by their total lack of care.
After spending nearly three-quarters of an hour stuck in a phone queue, I managed to connect with a receptionist to inquire about my test results. She informed me that the doctor had not yet..
Eastbury Surgery
Kreena P.
This medical practice is absolutely terrible. My children's health has been put at risk twice due to their incompetence. First, they completely ignored my 2-year-old daughter's serious symptoms,..
Eastbury Surgery
Shakila D.
The lead doctor and practice administrator are failing their patients by disregarding official healthcare regulations. Their management approach demonstrates a clear lack of professionalism and..
Eastbury Surgery
maria z.
I've never experienced such an efficient medical practice before. The staff are incredibly professional and compassionate, and the registration process was remarkably straightforward. They provide..
Eastbury Surgery
John G.
On 16th February 2025, I received a text from "NHS vaccine" asking me to schedule a respiratory syncytial virus (RSV) vaccine appointment. I contacted Eastbury Surgery in Northwood Middlesex and was..
Eastbury Surgery
Lorraine C.
I brought my elderly mother to the Glaucoma clinic, and despite my initial skepticism based on previous reviews, I was completely surprised. The staff were incredibly compassionate and highly..
Eastbury Surgery
Hitesh N.
I've entrusted my kids' healthcare to Eastbury surgery, and consistently, their medical services have been exceptional. Kudos to Eastbury for maintaining such impressive standards of care!
Eastbury Surgery
H R.
Abysmal service with staff providing false details and then resorting to calling patients dishonest when confronted. Absolutely unacceptable! This practice clearly doesn't merit public healthcare..
Eastbury Surgery
Pagah N.
This surgical experience was absolutely dreadful. The service is incredibly subpar, with excruciatingly long wait times just to have someone pick up the phone. Booking appointments is practically..
Eastbury Surgery
Silvia L.
Endlessly waiting, hoping they'd answer the call... but no response at all. Extremely frustrating, particularly when you're juggling a baby and have zero patience for these delays... wasted nearly..
Eastbury Surgery
Nilam P.
If I could give zero stars, I would. I'm currently drafting a formal complaint (which must be handwritten) and plan to report them to the medical council. The service is absolutely abysmal. I've..
Eastbury Surgery
alicedriscoll x.
Just became a patient here, and I'm thoroughly impressed. The reception team is welcoming and warm, and the physician provided prompt, high-quality medical care during my visit.
Eastbury Surgery
prossie s.
I've been a patient at this medical practice since 2012, and while I won't claim everything is perfect, it's definitely the best healthcare facility I've ever experienced. My doctors - Dr. Cumming,..
Eastbury Surgery
David D.
I was scheduled for a 2:20 PM consultation, but by 2:50 PM, I approached the front desk to inquire about the delay. The receptionist explained that a meeting running since 1:30 PM was causing the..
Eastbury Surgery
P T.
The service here was incredibly sluggish, and the elderly blonde receptionist was extremely discourteous. When I politely inquired about the delay, as my appointment was already 30 minutes overdue,..
Eastbury Surgery
Warden S.
Regrettably, I must echo the sentiments of the four preceding reviews. Attempting to consult a physician here is an exercise in futility. The healthcare provision is utterly unacceptable. The..
Eastbury Surgery
chris c.
Inconsistent experience overall. One visit was exceptional, while another was incredibly disappointing.
Eastbury Surgery
Susan M.
Despite encountering numerous critical comments about this medical practice, I feel compelled to share my positive experience. Throughout the 23 years I've been registered here, I have consistently..
Eastbury Surgery
Lyn H.
Recently became a patient at Eastbury Surgery, and I'm thoroughly impressed with the exceptional care. The staff are truly outstanding - a special mention to Nicky and Lauren, the nurses who are..
Eastbury Surgery
naila R.
Outstanding surgical care. As a long-time patient, I've consistently found this practice to be top-notch. Scheduling appointments has always been seamless, and the staff demonstrates exceptional..
Eastbury Surgery
Danni L.