Eastbury Surgery
NP
Nilam P. 4 years ago • From Google
Bad
If I could give zero stars, I would. I'm currently drafting a formal complaint (which must be handwritten) and plan to report them to the medical council. The service is absolutely abysmal. I've been on hold as caller number 2 for over an hour. To get a same-day appointment, you must keep your phone ready all day. The GP scheduled my blood test on the wrong day of my cycle. I called repeatedly for four days, and no doctor returned my call. When I visited in person, they sent me home, promising a doctor would call - but nobody did. They directed me to My Vernon for the blood test, providing no specific address or time. Eventually, I learned it's a walk-in clinic only open during my work hours, making it impossible to attend. When I explained this to the receptionist, I was told I needed doctor confirmation for my workplace. Predictably, no doctor called. My workplace generously allowed me time off this afternoon. I drove over an hour round trip, only to discover the doctor had requested a fasting blood test without informing me. Each time I call, they promise to call back but never do. I'm always on hold for at least 30 minutes, often longer. I visited the surgery, where they assured me someone would call or text. With six minutes until closing, I still haven't heard anything. The service is utterly disgraceful. I needed this blood test today, but now I'll have to wait another month. I'm completely appalled by their total lack of care.
maria z.