JM

Jacob M. one year ago • From Google

Rating

Bad

Endless waiting and zero communication frustration

I initiated contact at 10 in the morning seeking a scheduling slot, and was informed the process would require an hour. By noon, I followed up, only to be told I was next in line. After another two hours passed without any communication, I reached out once more. They recognized their failure to contact me and offered an apology, but at this point, five hours had elapsed since my initial inquiry. The entire experience represents an utterly unacceptable level of customer service.

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