LD

Lee D. 4 years ago • From Google

Rating

Bad

Endless Waiting for a Simple GP Appointment

Attempted to contact the Surgery early in the morning, only to find it closed. Upon redialing shortly after, I was placed 35th in the queue. After enduring a grueling 40-minute wait, the representative merely directed me to an online portal, disregarding my explanation that NHS out-of-hours had advised an urgent GP consultation for my son's condition. When attempting to upload the details, the system paradoxically suggested calling back for an urgent appointment. Calling again, I was met with another lengthy wait, this time as the 21st caller. The entire experience was utterly unacceptable and deeply frustrating!!!!!!!!

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