SG

Steven G. 3 years ago • From Google

Rating

Bad

Endless waiting for appointments that never come

My comments are not a criticism of the reception staff, who are pleasant and clearly just working within the existing framework. The facilities are consistently clean and well-maintained, a significant upgrade from the previous portable cabin arrangement! However, the 1-star rating is directed at their administrative processes and management. To secure an appointment, you must phone at 8am, and regardless of how promptly you dial, you're inevitably placed in a queue numbered in the tens. Multiple times we've endured wait times exceeding an hour, only to discover no appointments remain, with the unhelpful suggestion to "try again tomorrow". This booking method is absolutely frustrating! The medical practice appears significantly overloaded and urgently requires a more effective appointment scheduling approach. During the covid period, they utilized Push Doctor, which was exceptional - it enabled same-day video consultations that frequently met our healthcare needs perfectly.

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