DH

David H. 4 years ago • From Google

Rating

Bad

Endless Waiting for Dad's Simple Skin Consultation

My elderly father, approaching 87, struggles with a persistent skin condition requiring occasional medication, but recently experienced a severe flare-up necessitating medical attention. Instead of offering a proper appointment or even a telephone consultation, he was instructed to go to the Emergency Department - an utterly unsuitable recommendation given his inability to drive and existing complex health concerns. I was compelled to contact the medical practice, enduring an excruciating wait of over 30 minutes, only to engage in a frustrating discussion with a receptionist who appeared completely uninformed about the reasoning behind this directive. The best outcome I could secure was a phone consultation supposedly scheduled between 9:30 and 10:30 am, which ultimately did not occur until 3:45pm, and only after I made repeated follow-up calls, each time trapped in lengthy hold queues exceeding 20 minutes. Furthermore, I have sent two email communications to the surgery over the past three weeks, yet have received absolutely no response whatsoever. IS THIS WHAT PASSES FOR HEALTHCARE SERVICE???

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