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Nazia N. 4 years ago • From Google

Rating

Bad

Evert's terrible phone service ruined my day

The management and front desk staff display an appalling lack of professionalism. The receptionist, Evert, was extremely discourteous during our phone interaction and flatly refused to schedule an appointment, even when I called early in the morning. Consequently, I contacted 111 for assistance, and they agreed to reach out to the surgery on my behalf. Green practice promised to follow up with me after their communication but never did. I spent the entire day anticipating their call, only to receive a text claiming I had missed an appointment. Upon calling back, I was informed by Dr. Kanani and Dr. D'Souza that I am no longer associated with their practice and should seek another GP. I am deeply frustrated and let down by their substandard service, especially considering my long-standing relationship with this surgery.

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