DB

Desmond B. 4 years ago • From Google

Rating

Great

Excellent care hampered by terrible phone system

Regarding medical care, I've experienced exceptional service - comprehensive, compassionate, and prompt. Their medication distribution is also top-notch. So why not a perfect rating? The telephone system is incredibly aggravating. I've communicated these concerns to their administrative staff via email, but received no response. For instance, while waiting in the queue, I'll progress from position #7 to #5, then inexplicably revert back to #7 instead of advancing to #4 as logic would suggest. Additionally, being left on hold indefinitely with nothing but repetitive background music and automated announcements is tiresome. I've recommended that their technical support team investigate these communication system glitches.

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