Church Road Surgery
Aisha K. one year ago • From Google
Great
Excellent care marred by rude receptionist attitude
This surgery would merit 5 stars for the exceptional care delivered by the medical staff, especially Bernie, the nurse we frequently encounter. However, I've settled on 4 stars due to the unprofessional conduct of the front desk personnel. When collecting my son's medical documentation, I was instructed to complete a form and return after receiving a text notification of readiness. I returned the next day, Friday, December 6th, at 9 am, following the message. The receptionist, a young woman, wore a smirk while conversing with a male colleague. I presented the text message and explained my purpose for being there. After requesting my son's name and birth date, she abruptly advised me to return after 12 in the future, despite no such indication in the original text. Upon handing over the medical records, she did so without any semblance of professionalism, forcefully dropping them and my passport onto the desk. Her demeanor was thoroughly disappointing. If she finds her current role unsatisfactory, perhaps she should explore alternative career opportunities.
Exceptional medical procedure with outstanding care. The entire staff was incredibly supportive and welcoming, with special mention to Pam and Dr. Sinha, who went above and beyond to ensure my..
Church Road Surgery
shangxing h.
Absolutely loved everything about this place, but the medical facility left much to be desired. The staff seemed overwhelmed, wait times were excessive, and the overall care quality was subpar...
Church Road Surgery
Phil N.
Accommodating staff who offer convenient scheduling through their mobile application, making early morning appointments a breeze.
Church Road Surgery
Nazeha B.
You can't ever secure a booking, waited in line for half an hour only to have them shut down the queue. Absolutely terrible service! 👎
Church Road Surgery
Vince R.
Rude and discourteous front desk staff member.
Church Road Surgery
Jennifer M.
Exceptional service with staff who consistently exceed expectations. Having been a patient at this practice for over three decades, I can confidently say the 5-star rating is fully justified. There..
Church Road Surgery
Nick H.
I've been visiting this medical practice for two decades, battling cancer and living with a disability. The reception staff seem consistently impatient. Recently, I was instructed to collect..
Church Road Surgery
charmaine p.
I'm utterly frustrated with the medical office's reception staff. For two consecutive weeks, I've diligently called at 8am as instructed, only to be met with the same dismissive response: no..
Church Road Surgery
oluwemimko k.
Amazing primary care physician and practice! Dr. Sabena Jameel and her team are truly exceptional healthcare professionals.
Church Road Surgery
saira m.
Superb after-hours medical support. My daughter was experiencing respiratory difficulties. The wait was just 10 minutes, and Dr Sinhar was incredibly compassionate and supportive. He provided a..
Church Road Surgery
Beth B.
The front desk staff were incredibly unhelpful and rude during my visit.
Church Road Surgery
Naxa M.
This surgical procedure is hands down the most dreadful experience imaginable. Steer clear and explore alternative options if you're even remotely considering this.
Church Road Surgery
Umar U.
I've been attempting to contact Nosheen repeatedly over the past week regarding my consent form, with no success. She has persistently avoided my phone calls and continually redirects me to the..
Church Road Surgery
Lima A.
Dr. Thomas Daniel has been a lifeline during my challenging journey with health struggles, both physically and mentally. His expertly prescribed medications and invaluable guidance have truly turned..
Church Road Surgery
Ansar A.
Switching my general practitioner was absolutely the right move, and I cannot overstate how incredible my experience has been at Church Road Surgery. Every single staff member, from the front desk..
Church Road Surgery
Mohammed N.
Signing up for a GP practice is an absolute headache! The registration process dragged on for more than a week, and you're not even allowed to see a doctor until you've completed a new health..
Church Road Surgery
Matthew B.
Excellent medical professionals who occasionally have extended wait times but are consistently top-notch. The staff, both physicians and nurses, are exceptional. Conveniently located near Aston..
Church Road Surgery
Iulian M.
Terrible customer experience... staff members are completely unprofessional... absolute lowest quality establishment
Church Road Surgery
Rochele S.
The front desk staff at this clinic displays an appalling lack of professionalism, with abysmal customer service and a complete disregard for patient interactions. Her communication skills are so..
Church Road Surgery
Shuja K.
This is now the second instance where a receptionist, either RUMA or ROMA, has been disrespectful to my wife. While we overlooked the first occurrence, we cannot continue to accept such treatment...
Church Road Surgery
Leighton M.