AK

Aisha K. one year ago • From Google

Rating

Great

Excellent care marred by rude receptionist attitude

This surgery would merit 5 stars for the exceptional care delivered by the medical staff, especially Bernie, the nurse we frequently encounter. However, I've settled on 4 stars due to the unprofessional conduct of the front desk personnel. When collecting my son's medical documentation, I was instructed to complete a form and return after receiving a text notification of readiness. I returned the next day, Friday, December 6th, at 9 am, following the message. The receptionist, a young woman, wore a smirk while conversing with a male colleague. I presented the text message and explained my purpose for being there. After requesting my son's name and birth date, she abruptly advised me to return after 12 in the future, despite no such indication in the original text. Upon handing over the medical records, she did so without any semblance of professionalism, forcefully dropping them and my passport onto the desk. Her demeanor was thoroughly disappointing. If she finds her current role unsatisfactory, perhaps she should explore alternative career opportunities.

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