Woodlane Medical Centre
KD
Karen D. one year ago • From Google
Average
Dr. Warner is an exceptional physician who genuinely cares about his patients. He takes the time to listen attentively, provides thorough explanations, and displays a great deal of empathy. When my condition warranted hospital treatment, he acted promptly and referred me without delay. The very next day, I was contacted by Queens regarding my situation. I feel compelled to express my gratitude toward Dr. Warner for his swift actions. However, I must mention that the answering machine service at this practice is incredibly frustrating. Being placed in a queue often leads to lengthy wait times that can be quite excessive. This has been an ongoing problem ever since they implemented this system; I found myself waiting for 34 minutes with a queue number of four before finally giving up and trying again by selecting another option only to discover it would take even longer—45 minutes just to reach position one! Unfortunately, during this process, the surgery closed for lunch without notifying callers beforehand about their closure from 1 PM until 2 PM. On numerous occasions out of sheer frustration, I've decided it’s faster simply to drive over directly rather than endure the agonizing wait on hold! While I'm fully aware that the clinic is under pressure due to an influx of new patients—and commend them for their hard work—it raises concern when waiting times exceed four weeks during health issues; such delays suggest they may be overwhelmed with patient volume. Additionally, after spending nine days hospitalized recently and utilizing a seven-day medical certificate followed by submitting an online request for another week’s certification due to ongoing recovery issues—I received disappointing news from Dr. Weaver via email denying my request based on insufficient verification of my hospital stay! Upon contacting Queens Hospital myself—they rightly pointed out how busy they were dealing with ill individuals but assured me they'd send necessary documentation over eventually which left me feeling disheartened as if I wasn’t being taken seriously until formal reports arrived. It seems unreasonable not having someone draft a simple note confirming why I'd been admitted considering previous records reflected similar conditions impacting my health history—not only did this experience cause unnecessary stress but resulted in lost wages too as well!
Parry S.