Maybury Surgery
RI
Rosalind I. 6 years ago • From Google
Excellent
I've been a patient at this practice for a decade and previously enjoyed excellent, professional service. However, the quality has significantly declined in the past year. A senior receptionist consistently displays unhelpful attitudes, like dismissively stating I'm last in the walk-in queue. When I called about a flu shot, I was initially told the nurse was on holiday. Calling back the next day, another receptionist said to come immediately with no appointment, as the nurse was available. During my consultant referral, the same senior receptionist claimed she processed my referral, but it actually took six months after I persistently followed up. I contacted Orthopaedics directly, who confirmed they hadn't received my referral, yet this receptionist repeatedly argued she had submitted it. Only through another receptionist's intervention was the referral finally processed; otherwise, I would have faced another six-month delay. I feel disrespected and deliberately marginalized, sensing a clear bias against me.
Dave R.