JT

Juan T. one year ago • From Google

Rating

Bad

Excellent doctors, poor service and admin

Dr. Brothers and Dr. Ellicott undoubtedly merit the highest praise, standing out as beacons of excellence in an otherwise declining service. Having been a loyal patient for over a decade and a half, I've witnessed a distressing downturn in quality over the past couple of years. The once-reliable phone system now frustrates callers, abruptly disconnecting them just as they reach the front of the queue. The administrative staff, barring a few competent individuals, treats patients with a shocking lack of consideration. These rare gems of efficiency strive to assist to the best of their abilities, but they're the exception rather than the rule. Today's experience only reinforced my growing dissatisfaction when, after patiently waiting to secure the first position in the queue, I was unceremoniously disconnected yet again.

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