Sutherland Lodge Surgery

Sutherland Lodge General Practice has been assigned as the primary healthcare provider for Cherry Wood Grange. Throughout our collaboration, we have developed a strong and positive professional..

Throughout my three-decade relationship with Sutherland Lodge, I recognize the challenges patients face: scheduling difficulties and constantly changing medical personnel. However, I firmly believe..

Spent an hour and a half on hold, only to have them disconnect the moment I answered. Absolutely unacceptable service!

I've been attempting to secure a medical consultation for a week now. Their new process requires you to complete a self-diagnostic form where you specify your symptoms and what you believe is..

Unable to schedule a consultation or service due to lack of available time slots.

During a rushed telehealth consultation, the physician began the conversation with obvious confusion, stating "I'm not sure why I'm calling you today." After a disorganized discussion, she concluded..

Absolutely the most incompetent medical practice nationwide. Securing a consultation is an exhausting ordeal, and the front desk staff are incredibly unhelpful and discourteous to an extreme degree.

The medical practice serves as a primary healthcare provider where patients must register to access National Health Service care. The personnel are consistently courteous and demonstrate a genuine..

Despite ongoing renovations to enhance and modernize the facility, the medical practice continues to deliver exceptional service. The staff remains professional, appointments are running smoothly,..

I've been a patient at this practice for four decades. Initially, I was quite complimentary about their services, but after more frequent interactions and observing my father's experience with..

My time at Sutherland Lodge has been somewhat inconsistent, but the nursing staff consistently stand out as exceptional. I'm particularly impressed by Lead Nurse Trish and cannot speak highly enough..

Despite battling ongoing health challenges for over a decade and a half, I've recently been pleasantly surprised by the exceptional care and attention I've experienced. The follow-up appointments..

Betty received a call from Lead Nurse Trish for her COPD consultation, which comprehensively addressed her respiratory health, recent infections, physical movement, current medications, and overall..

Oct'24. Spent a total of 90 minutes on hold this week. Now anticipating a physician's call during work hours (8am-1pm), scheduled in 4 days. Feeling completely neglected. Jan '20. Today's ordeal:..

I consistently have great interactions at this medical facility. The front desk team is incredibly supportive and welcoming, and scheduling appointments is seamless and straightforward. The..

Appalling service and organizational incompetence. I attempted to obtain my prescription for a long-term health condition, but due to their abysmal management, I'm forced to repeatedly request..

I consistently interact with Trish and her colleagues at the medical practice, and their support has been exceptional. The service is invariably prompt, compassionate, and reliable. Both myself, in..

Throughout nearly three decades as a patient here, and with my now-grown children also receiving care at this practice, I have consistently experienced nothing but high-quality medical attention...

Trish demonstrates extensive nursing expertise and maintains a highly professional demeanor in her work.

The appointment scheduling process needs refinement. I arrived at the surgery at 0805hrs and was unexpectedly informed by reception that in-person bookings are not accepted - I was directed to call..