GV

Gauri V. yesterday

Rating

Excellent

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Excellent Paediatric Phlebotomist

I wanted to express my sincere thanks to Ms Yashkamal Patel following my two-year-old daughter’s recent blood test. Before the appointment, we had received helpful advice about using EMLA cream, and I had explained the procedure to my daughter and made sure she was well hydrated. Even so, I was expecting the experience to be quite upsetting for her. Ms Patel was absolutely fantastic. She had such a warm, calm and reassuring manner that she very quickly gained my daughter’s trust. Although my daughter was initially apprehensive, she settled almost immediately. Ms Patel’s experience and skill were clearly evident throughout. Incredibly, my two-year-old calmly watched the needle go in and her blood being taken without becoming distressed or resisting. I genuinely couldn’t believe how smoothly it went. As a healthcare professional myself, I appreciate how challenging paediatric blood tests can be, particularly with such young children and their tiny veins. That made Ms Patel’s expertise even more impressive. What I had anticipated would be a difficult and tearful experience turned into the best possible first experience of a medical procedure for my daughter. I am truly grateful to Ms Patel for her professionalism, kindness and exceptional skill. She made what could have been a frightening experience feel calm, safe and positive. Thank you

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