Porter Brook Medical Centre
Molly P. 2 years ago • From Google
Excellent
Exceptional care and compassion at NHS clinic
I contacted the clinic early in the morning to schedule an appointment, anticipating a bit of a wait due to the NHS booking system. While they initially offered a slot for the following week, I inquired about a phone consultation and was pleasantly surprised to learn one was available that very day. Within minutes, a physician returned my call. After a quick chat, she invited me for an in-person examination later that afternoon. I arrived feeling quite anxious, but Sophie's exceptional care put me at ease immediately. Her thorough explanations of potential causes for my symptoms were incredibly reassuring. She took the time to listen attentively, making me feel truly heard and respected. Sophie's patience and compassion shone through, especially considering the demanding nature of her work environment. The referral she provided was much appreciated. I'm immensely grateful for Sophie's outstanding support during what could have been a stressful experience.
I've been a patient at pbmc for 6-7 years, and prior to the pandemic, their service was streamlined. However, since Covid, their standards have noticeably declined. For an extended period, Covid was..
Porter Brook Medical Centre
Ruth M.
I am thoroughly dissatisfied with this medical practice, which represents the most abysmal healthcare service I have ever encountered. The staff, from reception to the doctors, consistently..
Porter Brook Medical Centre
Zafran Z.
Completely unacceptable service. I scheduled an Asthma Review with Nurse Sheryse Ward 6 days in advance for a 3pm appointment. Upon arrival, the receptionist informed me that my slot had been..
Porter Brook Medical Centre
Jack J.
My partner has been struggling with intense stomach discomfort for an extended period, constantly shuttling between medical facilities. Today, the general practitioner's advice was to simply "watch..
Porter Brook Medical Centre
Dale A.
Exceptional care from start to finish. The doctor was fantastic, and the nurse was equally outstanding. The injection was so smooth, I barely noticed it happening!
Porter Brook Medical Centre
Happy H.
It is distressing to report that this medical facility suffers from numerous shortcomings and a lack of professional standards, encompassing both staff and certain physicians. My experience began..
Porter Brook Medical Centre
Sarah B.
I've been a patient at this medical practice for quite some time, and despite the rotation of physicians over the years, I've consistently found myself impressed by the attentiveness and..
Porter Brook Medical Centre
Ij H.
Why should I waste 30 minutes trying to refill my prescription? Your website desperately needs a straightforward reordering form to make this process more efficient.
Porter Brook Medical Centre
PMONEY P.
Visited the clinic this morning for a blood draw with Leanne. The procedure was smooth and professional, leaving me with a positive impression.
Porter Brook Medical Centre
Dug W.
Completely futile when it comes to scheduling, there are zero available slots - and by zero, I mean they consistently advise you to call back next week, only to repeat the same frustrating cycle. I..
Porter Brook Medical Centre
Mary E.
I'm absolutely thrilled with the surgical procedure. My physician demonstrates remarkable compassion. The nursing staff are incredibly warm and supportive. I've enthusiastically referred this..
Porter Brook Medical Centre
Anne Y.
I don't typically write reviews, but after reading some critical comments, I felt motivated to share my experience. Last night, I visited this practice through the hub service since my regular..
Porter Brook Medical Centre
Ibelema I.
Dr Mike Thackray stands out as an extraordinary primary care physician. He truly listens and demonstrates sincere compassion for his patients' health. His commitment to patient care is remarkable,..
Porter Brook Medical Centre
Georgia A.
This general practice, which was once reliable back in 2010, has deteriorated to an unacceptable standard. Securing an appointment is incredibly challenging, and if you manage to get one, you'll be..
Porter Brook Medical Centre
Msxoxm M.
The front desk staff was incredibly unprofessional. I was made to feel utterly embarrassed when I inquired about the restroom location for my medical sample. Her reaction was one of pure contempt,..
Porter Brook Medical Centre
Nazia S.
Absolutely appalling service! I've been trying to schedule an appointment for weeks, and it's been a nightmare. Either the phone lines are constantly busy, or if I finally get through, they abruptly..
Porter Brook Medical Centre
Natasha N.
Excellent medical professional who genuinely makes an effort to address your health concerns comprehensively. Much appreciation.
Porter Brook Medical Centre
Huseyin O.
For the past half year, I've been struggling to secure appointments for both myself and my spouse. The online booking system has been consistently unavailable, showing no open slots for the entire..
Porter Brook Medical Centre
Emma C.
Excellent interaction with the digital platform. A doctor contacted me promptly on the same day, returning my call within a short timeframe and effectively addressing my medical..
Porter Brook Medical Centre
M J.
I've been a patient at PBMC for 16 years, and the quality of care has drastically declined in the past 3 years. They've completely eliminated in-person consultations and made telephone appointments..
Porter Brook Medical Centre
Noreen N.