Sandy Lane Surgery
Donna E. 2 years ago • From Google
Excellent
Exceptional care and compassion at sandy lane surgery
Over the past decade, my family and I have been patients at Sandy Lane Surgery since relocating to Rugeley, and I'm thrilled to award them 5 stars today. Recently, we've had several medical appointments, and the experience has been absolutely flawless. The telephone waiting times have dramatically improved, with call handlers demonstrating exceptional professionalism, politeness, and helpfulness. My son has been seeing doctors frequently due to his eczema, and the entire team has been incredibly supportive, with special mentions to Jackie, Carl Pockett, Dr Bukky Oso, and Taiyla. During one particularly challenging visit, my son needed blood tests, which are typically difficult due to his skin condition. Taiyla was phenomenal, employing various techniques and showing extraordinary dedication to ensure the blood draw was successful, potentially saving us a hospital trip. Regarding my personal healthcare, I've consistently had my contraceptive implant managed by Dr Bukky Oso without any complications. Today's implant replacement was seamless, with Dr Oso even playing relaxing music that significantly enhanced my comfort. I was completely at ease throughout the procedure. The entire staff's commitment and hard work cannot be overstated. They consistently go above and beyond, delivering outstanding care. I want to extend my heartfelt gratitude to every single team member at Sandy Lane Surgery.
Absolute worst establishment ever. The female staff answering phone calls are incredibly discourteous and provide zero assistance. If you're contemplating visiting this place, you'd honestly be much..
Sandy Lane Surgery
Jodie B.
The reception manager's conduct was utterly unacceptable. She made exaggerated facial expressions behind her staff's backs, which I found ironically amusing for someone in a professional role. After..
Sandy Lane Surgery
candyflossbike c.
Reaching reception has become an almost impossible task, and even when contact is made, appointment availability seems non-existent. I'm currently trapped in a 42-minute phone limbo, with absolute..
Sandy Lane Surgery
Lorna O.
I'm utterly disgusted by the abysmal treatment I've received from the current medical staff over the past half-year. Not a single one of them exhibits genuine concern or maintains even a basic..
Sandy Lane Surgery
Vlad N.
A complete mockery, typical of every general practitioner's office. My wife has been suffering from excruciating back pain for a week, yet she can't even secure a simple phone consultation to obtain..
Sandy Lane Surgery
Ian C.
It's the end of June and I requested an appointment, only to be given a slot on the 22nd of July - completely unacceptable. After contributing to the system for more than half a century, I'm being..
Sandy Lane Surgery
Jenny F.
Dr. Sapna Aggarwal is a fantastic physician. She attentively heard my concerns and promptly initiated steps to address my medical issue. This isn't the first time she has provided me with..
Sandy Lane Surgery
Craig C.
This pharmacy is an absolute disaster, constantly causing frustration and inconvenience!
Sandy Lane Surgery
Ellie J.
I want to express my heartfelt gratitude to Dr. C. Pocket for his exceptional care over the past few months. Whenever I've had worries or medical concerns, he has consistently been available and..
Sandy Lane Surgery
Deborah B.
I'm truly relieved to have found a medical practice with compassionate, top-notch physicians and welcoming front desk personnel. Their appointment scheduling is exceptional, allowing me to secure a..
Sandy Lane Surgery
Kimberley s.
They seem great when interacting with children and are consistently polite, but their scheduling is unreliable. I set up an appointment for 2pm today, and they haven't even reached out to confirm or..
Sandy Lane Surgery
Trace T.
The Occupational Therapy professionals are absolutely outstanding and provide exceptional care and support.
Sandy Lane Surgery
sid w.
Absolutely unacceptable treatment, spent over an hour waiting only to be informed that no appointments were available and I'd be offered a telephone consultation with a temporary physician in three..
Sandy Lane Surgery
Helen B.
I'd like to express my heartfelt gratitude to the incredible reception and nursing team who supported me today. Their level of care was truly exceptional and went far beyond expectations. A..
Sandy Lane Surgery
BERNADETTE S.
Utterly disgraceful treatment. Scheduling an appointment is impossible. Despite being a long-time patient for over a decade, I'm completely fed up. Moving my healthcare elsewhere. The single star..
Sandy Lane Surgery
Harry H.
Endured an excruciatingly long wait just to receive a single phone call Completely botched my medication orders
Sandy Lane Surgery
Michael M.
The medical staff typically manage to assist the majority of patients, and with the elimination of their previous callback procedure, it's now more convenient to connect with someone almost..
Sandy Lane Surgery
Mary G.
I went to an appointment today at horsefair, and the woman who answered the phone from sandy lane was absolutely horrible to me. Her behavior was completely unacceptable, and I'm grateful I don't..
Sandy Lane Surgery
James G.
Absolutely impossible to reach anyone—the receptionist seems to have permanently disconnected their phone line! These doctors are utterly incompetent, and I'm convinced they're squandering precious..
Sandy Lane Surgery
Caroline K.
The booking process with reception was exceptional and personalized. Dr. Kevin Uzoma stepped in to see me when another doctor was occupied, which minimized my waiting time. He demonstrated..
Sandy Lane Surgery
rich H.