Sandy Lane Surgery
Donna E. 2 years ago • From Google
Excellent
Exceptional care and compassion at sandy lane surgery
Over the past decade, my family and I have been patients at Sandy Lane Surgery since relocating to Rugeley, and I'm thrilled to award them 5 stars today. Recently, we've had several medical appointments, and the experience has been absolutely flawless. The telephone waiting times have dramatically improved, with call handlers demonstrating exceptional professionalism, politeness, and helpfulness. My son has been seeing doctors frequently due to his eczema, and the entire team has been incredibly supportive, with special mentions to Jackie, Carl Pockett, Dr Bukky Oso, and Taiyla. During one particularly challenging visit, my son needed blood tests, which are typically difficult due to his skin condition. Taiyla was phenomenal, employing various techniques and showing extraordinary dedication to ensure the blood draw was successful, potentially saving us a hospital trip. Regarding my personal healthcare, I've consistently had my contraceptive implant managed by Dr Bukky Oso without any complications. Today's implant replacement was seamless, with Dr Oso even playing relaxing music that significantly enhanced my comfort. I was completely at ease throughout the procedure. The entire staff's commitment and hard work cannot be overstated. They consistently go above and beyond, delivering outstanding care. I want to extend my heartfelt gratitude to every single team member at Sandy Lane Surgery.
Frustrated with constant call drops and disconnections that interrupt my conversations.
Sandy Lane Surgery
Kelly S.
The staff at the front desk and medical professionals are exceptional. However, the appointment scheduling process is incredibly frustrating!
Sandy Lane Surgery
Colin G.
Quite possibly among the most subpar medical practices nationwide, it's practically impossible to connect via telephone. Even if you manage to get through, consultations are exclusively conducted..
Sandy Lane Surgery
Deborah B.
I'm truly relieved to have found a medical practice with compassionate, top-notch physicians and welcoming front desk personnel. Their appointment scheduling is exceptional, allowing me to secure a..
Sandy Lane Surgery
Ben _.
The National Health Service needs urgent privatization. Our nation is in shambles.
Sandy Lane Surgery
Karen B.
I'm completely in sync with Rachael's perspective! Over recent months, I've experienced a series of prescription-related headaches, which is especially frustrating when dealing with medications that..
Sandy Lane Surgery
Shantell W.
This medical practice is absolutely absurd, selectively treating patients. I've been waiting for referrals for myself and my child since last year, and it turns out the GP didn't even send the..
Sandy Lane Surgery
Jayne H.
The service was absolutely appalling. I attempted to book an appointment since early morning, finally getting through at 8:50am, only to be told they weren't busy but had no available slots. They..
Sandy Lane Surgery
Kimberley s.
They seem great when interacting with children and are consistently polite, but their scheduling is unreliable. I set up an appointment for 2pm today, and they haven't even reached out to confirm or..
Sandy Lane Surgery
Lorna O.
I'm utterly disgusted by the abysmal treatment I've received from the current medical staff over the past half-year. Not a single one of them exhibits genuine concern or maintains even a basic..
Sandy Lane Surgery
Trixie T.
My surgical practice experience has been far from satisfactory. They consistently make errors with my prescription, including missing items, misplacing documents, and providing incorrect medication..
Sandy Lane Surgery
Carol J.
I've been provided with more potent pain medication right away and the physician advised me to visit the walk-in radiology section next week. Initially, I was referred to Cannock and was expecting a..
Sandy Lane Surgery
James G.
Absolutely impossible to reach anyone—the receptionist seems to have permanently disconnected their phone line! These doctors are utterly incompetent, and I'm convinced they're squandering precious..
Sandy Lane Surgery
David K.
My optician urgently recommended I consult my doctor after a routine eye examination. When I saw my GP, she assured me she would promptly schedule an appointment with an eye surgeon.....BUT SHE..
Sandy Lane Surgery
Caroline K.
The booking process with reception was exceptional and personalized. Dr. Kevin Uzoma stepped in to see me when another doctor was occupied, which minimized my waiting time. He demonstrated..
Sandy Lane Surgery
J A.
The front desk staff are pleasant, but the administrative setup is deeply flawed. While some impressively skilled young physicians work there, it seems they may not be long-term staff. Recently, my..
Sandy Lane Surgery
BERNADETTE S.
Utterly disgraceful treatment. Scheduling an appointment is impossible. Despite being a long-time patient for over a decade, I'm completely fed up. Moving my healthcare elsewhere. The single star..
Sandy Lane Surgery
Hayley G.
This establishment is an absolute embarrassment. Their incompetence is staggering. Prescription errors are routine, staff members display appalling customer service, and good luck even attempting to..
Sandy Lane Surgery
Benedicte A.
I recently attempted to register at this medical practice after relocating to the area. My visit was meant to be a quick drop-off of paperwork, but the experience was far from smooth. The..
Sandy Lane Surgery
Paul J.
Impossible to reach anyone by phone, and scheduling an appointment seems like a futile effort.
Sandy Lane Surgery
rod d.