Sandy Lane Surgery

Perpetually struggling to obtain medications like antidepressants and pain relievers. Multiple times I've been assured I'm on a waiting list, but later discovered these claims were completely..

I'd give zero stars if possible. This medical service is completely ineffective and fails to meet basic standards. Their phone lines are perpetually busy, and when you finally connect, you're met..

Endured an excruciatingly long wait just to receive a single phone call Completely botched my medication orders

Scheduling an appointment here is impossible, and their communication is abysmal. I've been trying to reach them by phone for four straight hours just to inquire about my MRI scan results, with zero..

Over the past decade, my family and I have been patients at Sandy Lane Surgery since relocating to Rugeley, and I'm thrilled to award them 5 stars today. Recently, we've had several medical..

Parking was hassle-free with plenty of available spaces, and I was promptly seen for my appointment. Chelsea attended to me professionally and courteously, demonstrating exceptional care. She..

My surgical practice experience has been far from satisfactory. They consistently make errors with my prescription, including missing items, misplacing documents, and providing incorrect medication..

Booking an appointment with this place is a complete nightmare. They are completely unresponsive and provide no method for leaving a message, making it practically impossible to schedule..

I'm frustrated that they call at 8am when they're clearly swamped - isn't the whole point to provide more efficient service? Aside from this issue, the general practitioners themselves are actually..

Appalling staff behavior, should focus on professional training, medical secretary's performance is abysmal, reception team is commendable, medical secretary's conduct is embarrassing, 1

The staff at the front desk and medical professionals are exceptional. However, the appointment scheduling process is incredibly frustrating!

If I could rate this lower than zero, I would. I've lost track of the number of times I've submitted my prescription, only to find myself a week later desperately trying to track it down, with the..

Reaching reception has become an almost impossible task, and even when contact is made, appointment availability seems non-existent. I'm currently trapped in a 42-minute phone limbo, with absolute..

My optician urgently recommended I consult my doctor after a routine eye examination. When I saw my GP, she assured me she would promptly schedule an appointment with an eye surgeon.....BUT SHE..

I visited the medical clinic urgently due to a severe allergic reaction causing significant swelling under my tongue and lips. Despite the critical nature of my condition, they claimed no..

The medical professionals here are top-notch... However, the appointment scheduling process is a significant drawback. To secure a slot, you must phone precisely at 8am and essentially cross your..

Absolutely unacceptable treatment, spent over an hour waiting only to be informed that no appointments were available and I'd be offered a telephone consultation with a temporary physician in three..

The medical practice is consistently swamped, which makes managing chronic conditions incredibly frustrating. While the healthcare professionals are genuinely kind, the constant rotation of doctors..

Spent over 60 minutes on hold just to schedule an appointment. The staff displayed terrible attitude and customer service. This facility seems completely disorganized and inefficient.

The receptionist advised my husband to disregard a letter about a cholesterol fasting blood test when he attempted to schedule an appointment. I'm just thrilled that she's clearly an expert who..