Malzeard Road Medical Practice

Since moving to Luton and registering at Malzard Road, I've consistently experienced frustration with the GP practice's customer service. The staff's communication lacks basic politeness - no..

The front desk personnel are incredibly discourteous and overstep their bounds by attempting to provide medical recommendations without proper qualifications. Their scheduling seems perpetually..

The reception staff's demeanor is incredibly unprofessional and unhelpful. Every time I attempt to schedule an appointment, they consistently give me the runaround, repeatedly telling me to call..

The front desk staff are incredibly accommodating and courteous. They consistently return calls and assisted me with all of my requirements. They even took the time to check on my well-being and are..

Whenever I attempt to contact a physician, the appointments are perpetually occupied, regardless of being second or third in the queue. Even if you ring twice weekly, they prevent you from..

These people are completely incapable of answering a simple telephone call!

I've been attempting to schedule an appointment for several weeks, but they consistently claim no availability. During one call, they abruptly terminated the conversation while explaining their..

I'm truly grateful for Dr. Shah, who is an exceptional physician. He genuinely listens to his patients and provides top-notch medical guidance, making sure to recommend the right specialists when..

Disrespectful receptionist displayed extremely poor manners and completely unacceptable professional conduct

The reception staff are completely incompetent. They display a total lack of basic human decency. Whenever I attempt to communicate, the receptionist seems eager to terminate the call, treating me..

Extremely competent healthcare experience, with immediate appointment availability. The physician conducted a thorough and informative consultation, comprehensively explaining the medical condition,..

Recently enrolled my aging mother at this practice. Every staff member demonstrates professionalism and expertise. The physician is particularly outstanding, identifying medical issues that were..

When I arrived at the clinic for my infant's routine 5-month wellness exam, just minutes before the scheduled time, I discovered the practice was unexpectedly shut. Despite being informed a..

My experience with Maisha Rahman, a talented Physicians Associate, was nothing short of outstanding. Her remarkable ability to listen and create a welcoming atmosphere immediately put me at ease...

The most incompetent general practitioner in Luton - if you were on your deathbed, they wouldn't even pick up the phone. I've attempted to contact them twice today, being first in line each time,..

During our medical consultation, Dr. Kiyani demonstrated exceptional professionalism and handled my daughter's case with remarkable competence and skill.

Apart from the lengthy wait of an hour and 7 minutes to get through (which is honestly typical of all GPS services in the UK), the receptionist was helpful and managed to secure me an evening..

I was redirected to this medical facility when my regular physician's practice unexpectedly shut down. Their communication is absolutely terrible - I've been stuck on hold for more than half an hour..

Steer clear of this medical practice at all costs If you care about your well-being The front desk staff are incredibly discourteous. They abruptly terminate calls when I begin to introduce myself,..

Absolutely terrible, their communication is appalling The staff's demeanor is incredibly dismissive, clearly aiming to rush customers out without providing any meaningful assistance, with Anita..