Ambrose Avenue Group Practice

I contacted the surgery today about a prescription matter and it was resolved immediately. Since registering with the online appointment system, I have experienced no issues whatsoever, with all my..

Had a very lovely experience during a recent appointment - I have significant anxiety around medical procedures and the healthcare professional I saw really helped to ease my concerns substantially!..

I have experienced a few challenging medical situations this year, however, I received the assistance I required and this was largely due to the support of a member of staff. They demonstrated..

The healthcare professional was professional, patient and gave me all the information I needed to understand my results. Overall, it was a pleasant experience. Thank you.

Patients, including those who are unwell, elderly, or accompanying children, may find themselves waiting outside in adverse weather conditions to secure an appointment. Arriving early in the morning..

Had an appointment with a member of the clinical team who was very helpful and demonstrated a personable approach.

Difficult to secure an appointment availability. The actual consultation experience is reasonably satisfactory when you do manage to be seen. The practice has experienced a noticeable decline in..

Had an appointment with a district nurse who provided excellent care. They took time to carefully review my medical background, gain a clear understanding of my situation, and discuss practical..

This practice has not met my expectations. The telephone staff have been unhelpful and their manner has been discourteous. Obtaining an appointment has proven extremely difficult, despite attempting..

Dr Arthur and his team provided outstanding care throughout. They were professional, compassionate, and always quick to respond. The medical secretary was especially helpful and efficient, making..

Experienced a flare-up of joint inflammation and used the online appointment system yesterday, receiving an appointment today. Excellent service. Saw a clinician who was new to the practice. They..

I called again to request an appointment, only to find that all available slots had been taken by 9am. This is the second day I've attempted to book. Not everyone has the flexibility to arrive early..

I contacted the practice about a prescription that needed attention, which I hadn't been aware required a review. The staff member I spoke with handled the matter promptly and effectively, arranging..

I had to wait an extended period while trying to book an appointment through the phone system. My position in the queue kept changing, and after being moved back several times, I decided to abandon..

A member of the prescription team has been wonderful in assisting me with resolving a medication issue for my child. They demonstrated exceptional helpfulness and managed to address the matter with..

Having felt unwell over the previous week, I reached out to the practice. The entire experience from beginning to end was excellent. The clinical staff member who performed the diagnostic tests was..

I will say that the staff are all lovely. They are very hard working and trying their best. The people working there would get 5 stars all day long. But to physically speak or see someone is..

Disappointing experience. It is difficult to obtain an appointment, and when you do manage to speak with someone, there is a sense of being made to feel like a burden.

The service fell significantly short of expectations, and the staff performance was disappointing. The overall experience was far below satisfactory standards.

The service provided was disappointing, and the reception experience fell short of expectations. Overall, this visit did not meet a satisfactory standard.