Park Lane Surgery

Consultation for asthma assessment post-respiratory infection and antibiotic treatments with Emily was efficiently coordinated. The community health team swiftly arranged a consultation at Hertford..

It's baffling that you're accepting new patients when existing patients are already struggling to secure appointments with the practice.

Deeply disappointed to depart from Park Lane Surgery after a long-standing relationship. The standard of service and patient care has been steadily declining, and securing an appointment feels like..

As ineffective as the typical NHS experience. Save yourself the trouble. Went through a private GP video consultation where they were worried about potential misdiagnosis and recommended an urgent..

Exceptional Medical Procedure, Consistently provided outstanding support to myself and my loved ones with the highest level of compassion and dedication. Grateful :-)

The front desk personnel are incredibly discourteous. They completely lack interpersonal communication abilities. When you accidentally miss an appointment, they talk to you in a condescending..

The quality of this medical practice has drastically deteriorated. Previously, Park Lane was top-notch, but now it operates on a chaotic first-come, first-served appointment system where patients..

Once a quality service, it has now sadly deteriorated, mirroring the broader decline currently afflicting the National Health Service.

The communication at this medical practice is abysmal. After my doctor ordered blood tests, an abnormal result emerged, and I was forced to endure a three-week wait for an appointment. They..

Scheduling a visit here is a nightmare. There's a serious shortage of medical professionals, and the constant housing development without expanding essential services is causing major strain. The..

Completely unacceptable service - scheduling an appointment is a nightmare. Steer clear of this place if you have any hope of securing a timeslot, as it's essentially futile.

Absolutely awful. I have been at this surgery for 25 years. It has gone downhill miserably over the years, particularly the last 10. There used to be wonderful lady GP's who I felt comfortable with..

Exceptional assistance during my illness, particularly amid the challenging period for all NHS services. The support was prompt and thorough, both in the initial stages and subsequent follow-up.

I visited the clinic for my son's vaccination with nurse Emily, and she was absolutely fantastic. Her demeanor was warm, composed, and efficient - exactly what was needed during a potentially..

The entire appointment scheduling process is a complete mess. Their online booking platform quickly fills up and closes, leaving patients frustrated. When I attempted to schedule an appointment by..

Yesterday, I found myself in a dire situation, struggling to breathe due to my asthma. I spent nearly two hours on the phone, waiting to speak with a receptionist at my surgery, only to be told no..

Utterly unprofessional and inept across the board. The receptionist abruptly terminated our phone conversation. My prescription request vanished, and upon locating it, they claimed it was sent to..

Staff display a callous disregard for patients experiencing discomfort, dismissing concerns with an indifferent "not my responsibility" approach, which is completely unacceptable

Endured a lengthy 15-minute wait, followed by unnecessary conversation before finally connecting with a representative. Subjected to an extensive interrogation about my medical condition, only to be..

This medical practice used to be top-notch! However, since COVID-19, it has steadily deteriorated! For three years, I've been unable to consult a physician! The occasional telephone consultations..