Blackthorn Health Centre

I've utilized this medical practice for both a blood test and an urgent consultation recently. Contrary to common complaints about appointment availability, I completed an online consultation and..

Getting an in-person consultation requires navigating an overly complicated process, which is deeply troubling and frustrating.

The absolute bottom of the barrel for medical facilities in Southampton. For a full twelve months, securing an appointment has been impossible, with calls going perpetually unanswered. We're stuck..

Completely worthless. Impossible to secure an appointment slot for more than a fortnight. Even worse, they're offering only phone consultations for a condition that clearly requires an in-person..

Single staff member handling reception on a Monday morning. Spent 35 minutes waiting to return items to the medical facility, with a line of 8 people behind me and only 4 ahead. The waiting area was..

Endless hours spent on hold, desperately trying to connect with a representative. Booking a slot seems impossible, with no appointments in sight. They repeatedly suggest checking back another day...

Undoubtedly one of the most frustrating healthcare experiences I've ever encountered. Not only is scheduling an appointment nearly impossible - even for a visibly sick infant - but some reception..

I consulted with Emma, a nurse, regarding my asthma assessment. Her expertise on asthma management and inhaler techniques was truly remarkable. She demonstrated a high level of professionalism while..

During our time residing in Hamble, our French family encountered significant healthcare challenges. My general practitioner at Blackthorn Health Center failed to diagnose my gallstones for two..

While there have been occasional communication challenges, I believe the practice currently demonstrates commendable approaches to transgender patient care and has consistently shown a welcoming and..

The doctors and nurses at this surgery are genuinely excellent — caring, professional, and always willing to help. Unfortunately, the reception team is a very different experience. I’ve repeatedly..

The appointment booking process is incredibly frustrating. Their reservation system is among the most convoluted I've encountered. Forcing everyone to crowd the reception area at 8am only generates..

Lengthy delay followed by a hurried medical appointment with a primary care physician who seemed completely apathetic and detached

Only medical center available for my needs - typically visit Hedge End. During peak traffic, travel time stretches to 35 minutes compared to the standard 15. Parking is accessible, but spaces are..

Sarah was absolutely fantastic, resolving all my concerns with genuine empathy and understanding.

Completely and entirely useless. Securing a booking is near impossible. They should just sell the whole operation off to private interests.

Delayed two weeks submitting an online consultation about my health concern. The e-consultation wasn't addressed within their promised timeframe. When I called, I received a prompt phone response..

In the past, I had awarded this medical practice a perfect rating due to their exceptional service despite limited capabilities. However, following their merger into Hamble Valley Health, the entire..

Due to a condition I have i get very confused ( this is being typed on my behalf ) . I called as I have a rare illness and currently on antibiotics that are not working. When I called I was 47 in Q..

It appears that despite a note indicating the need for a doctor's consultation, Blackthorn persists with its subpar medical approach of '2D / phone call' appointments - and not even a proper one at..