SM

Sarah M. 2 years ago • From Google

Rating

Excellent

Exceptional care at Western Road surgery

I've been a patient at this medical practice since 1985, and I'm continually impressed by their exceptional care. Over the decades, they've not only expanded but also enhanced their services significantly. The range of medical offerings is comprehensive, and they consistently provide same-day appointments for urgent matters. Their responsiveness and proactive approach are commendable. Despite an increasing patient load and occasional phone queues, the staff invariably treats everyone with utmost consideration. Recently, I've had two experiences where routine check-ups led to unexpected fast-tracking by vigilant doctors. Their attentiveness resulted in early cancer detection and swift treatment, for which I'm profoundly thankful. From the front desk to the medical professionals, including physiotherapists, the entire team exudes approachability, expertise, and compassion. They make you feel genuinely valued and well-cared for. If the rating system allowed, I'd award this practice far beyond the standard five stars - they truly deserve a perfect ten.

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