Douglas Grove Surgery
AP
Alan P. 3 years ago • From Google
Poor
While most GP surgeries have declined in service quality, this practice has set a new low in patient-doctor relationships. From telephone interactions to auxiliary medical services, their primary approach seems to be preventing patients from accessing any care whatsoever. Securing an appointment with a GP is virtually impossible unless you're on the brink of death. I'm uncertain where the blame for this situation lies, but the front desk staff appear to be a prime culprit. The telephone demeanor, during those rare moments you actually reach someone after endless queuing, is shockingly discourteous and dismissive. Moreover, the practice of having non-medically trained receptionists triage medical issues completely contradicts professional standards. Everyone acknowledges the challenges posed by COVID, but that crisis is now diminishing, and primary care should be returning to its pre-pandemic operational levels.
Lorraine B.