JW

Jak W. 4 years ago • From Google

Rating

Excellent

Exceptional care during challenging pandemic times

I've been a loyal patient at this practice for years, and their service has never been better! Throughout the pandemic, they've consistently provided face-to-face consultations, implemented convenient callback systems, and developed digital platforms for doctor consultations. They've been incredibly supportive in managing my repeat prescriptions, helping me minimize unnecessary trips and protect my vulnerable health status. Their approach to my declining health issues has been exceptional. Today, after visiting A&E, I called at 2pm, and the doctors promptly arranged my medication to ensure I wouldn't be without over the weekend. Despite being a large surgery with numerous registered patients, I can typically get through to them within 20-30 minutes. The receptionists remain courteous and helpful, even when faced with challenging interactions, and they're always willing to assist with inquiries. Additionally, they've introduced weekend appointments and successfully maintained their GP services while coordinating vaccination efforts.

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