ND

Nigresh D. 10 months ago • From Google

Rating

Excellent

Exceptional Care During Medical Emergency at WLMC

On Tuesday, July 8, 2025, I encountered an infection following a recent surgical procedure. Despite receiving private treatment, I did not get essential antibiotic medication promptly. Since WLMC was informed by my Consultant about my situation, I reached out via email requesting the prescribed medicine and hurried to the Surgery to see if they could expedite the process. Care Navigator Dianne listened intently as I shared my concerns and fully grasped the urgency of my circumstances. Rather than merely sending the prescription to my GP for approval as is typical practice, she went above and beyond by arranging an urgent in-person appointment that same afternoon with Dr. Mike Warner so he could thoroughly assess my condition and provide me with necessary medications along with any required tests. At that moment, I was not in good health; any further delay in obtaining medication could have exacerbated my condition and led me to require emergency treatment at A&E. I'm incredibly grateful to Dianne for her understanding nature and proactive approach during this challenging time as well as to Dr. Mike Warner for his unwavering support and kindness throughout this ordeal. This kind of exceptional service isn't just a rare occurrence at WLMC; it’s part of their standard care practices. Just weeks prior, when faced with another pressing issue regarding medical attention, Care Navigator Jeanie stepped up immensely to assist me in securing an appointment without unnecessary hassle. Furthermore, she played a crucial role in expediting urgently needed medication for my daughter’s chronic health issue (thank you so much again for your help Jeanie). The assistance provided by everyone at WLMC has been invaluable over these years; it truly strengthens both mine and my family’s trust in their services from our experience over the last 17 years we’ve been patients there. My heartfelt gratitude goes out once more – THANK YOU!!!

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