Woodlane Medical Centre
Nigresh D. 10 months ago • From Google
Excellent
Exceptional Care During Medical Emergency at WLMC
On Tuesday, July 8, 2025, I encountered an infection following a recent surgical procedure. Despite receiving private treatment, I did not get essential antibiotic medication promptly. Since WLMC was informed by my Consultant about my situation, I reached out via email requesting the prescribed medicine and hurried to the Surgery to see if they could expedite the process. Care Navigator Dianne listened intently as I shared my concerns and fully grasped the urgency of my circumstances. Rather than merely sending the prescription to my GP for approval as is typical practice, she went above and beyond by arranging an urgent in-person appointment that same afternoon with Dr. Mike Warner so he could thoroughly assess my condition and provide me with necessary medications along with any required tests. At that moment, I was not in good health; any further delay in obtaining medication could have exacerbated my condition and led me to require emergency treatment at A&E. I'm incredibly grateful to Dianne for her understanding nature and proactive approach during this challenging time as well as to Dr. Mike Warner for his unwavering support and kindness throughout this ordeal. This kind of exceptional service isn't just a rare occurrence at WLMC; it’s part of their standard care practices. Just weeks prior, when faced with another pressing issue regarding medical attention, Care Navigator Jeanie stepped up immensely to assist me in securing an appointment without unnecessary hassle. Furthermore, she played a crucial role in expediting urgently needed medication for my daughter’s chronic health issue (thank you so much again for your help Jeanie). The assistance provided by everyone at WLMC has been invaluable over these years; it truly strengthens both mine and my family’s trust in their services from our experience over the last 17 years we’ve been patients there. My heartfelt gratitude goes out once more – THANK YOU!!!
Unable to reach them by phone, I opted to visit in person, thinking it would be faster. I requested the receptionist to have a nurse briefly examine my elderly mother's ears, as she had recently..
Woodlane Medical Centre
#Team H.
Two physicians at this facility are absolutely deplorable and should not be practicing medicine... Extremely discourteous and condescending. The female doctor is unbelievable - she is so..
Woodlane Medical Centre
Anand P.
In my opinion, having a general practitioner seems increasingly pointless. I often find myself questioning the allocation of our tax contributions—perhaps it would be more beneficial to allow..
Woodlane Medical Centre
Lee J.
Dr. Dan Weaver has been incredibly understanding and compassionate in supporting my autistic daughter and addressing her unique challenges. I am truly grateful for his care.
Woodlane Medical Centre
Anonymouse
I have put problem with this practice Jan but is Jan until present day. Absolutely shameful treatment from receptionists. I was sitting in practice plus on the phone to wood lane medical centre...
Woodlane Medical Centre
Helen M.
I accompanied my mother to this medical facility since she requires assistance, and I was taken aback by the discourteous behavior of one of the receptionists, who desperately needs training in..
Woodlane Medical Centre
Natasha M.
The front desk staff member displays an exceptionally unpleasant demeanor and has to be the most discourteous individual I've had the misfortune of interacting with.
Woodlane Medical Centre
Chantelle T.
I am utterly frustrated with the treatment I've experienced from my medical practice (a long-standing patient of 32 years). I reached out earlier today regarding what appears to be a serious chest..
Woodlane Medical Centre
J S.
Terrible customer service strikes again. Spent a quarter-hour waiting first in line, only to be informed no appointments are available for a month, and was mockingly dismissed when requesting..
Woodlane Medical Centre
Kathleen A.
I needed to obtain my blood test results and was assisted by Nicola, who was absolutely fantastic. She had to reach out to me for a follow-up, which she promptly did. I left the facility feeling..
Woodlane Medical Centre
james 0.
I never anticipated that I would find myself writing a negative review, but after recently being diagnosed with nerve damage, securing an appointment at this practice has proven nearly impossible...
Woodlane Medical Centre
Taniya A.
I find it incredibly frustrating trying to get through to the surgery; I often resort to booking eConsults just to connect with a physician. However, they frequently advise me that I need to..
Woodlane Medical Centre
Parry S.
Extremely disappointing interaction with the front desk personnel, and the entire staff, from management to physicians. Their conduct was discourteous and entirely unacceptable. The level of..
Woodlane Medical Centre
LEE C.
Extremely unsatisfactory medical response, physicians failed to attend to a 91-year-old patient following a fall and head trauma, despite being merely two minutes away from the location.
Woodlane Medical Centre
Charlie C.
Scheduling an appointment took over four weeks, and the medical staff displayed a total lack of empathy, seeming disinterested in patient care. They were clearly eager to minimize interaction time,..
Woodlane Medical Centre
Freya A.
This medical practice is incredibly frustrating. They schedule appointments but consistently fail to see patients at the scheduled time, often running over an hour behind. Yet, if a patient arrives..
Woodlane Medical Centre
Paramjit S.
Unhelpful employees consistently ignore customer concerns and seem more focused on avoiding interaction than providing assistance. Their attitude is dismissive, and they appear more interested in..
Woodlane Medical Centre
Shahad M.
The management was extremely poor, and the staff's rudeness was evident. I arrived just a minute late, but everyone seemed preoccupied on calls. After waiting for about 45 minutes, when I finally..
Woodlane Medical Centre
Lainey B.
I highly suggest this healthcare facility to anyone seeking assistance. The entire team, including the receptionists, physicians, and nursing staff, is incredibly supportive. I consistently feel..
Woodlane Medical Centre
Pauline B.
Throughout the weekend, I found myself without any medication. On Wednesday morning, I conducted an online consultation, and by late Friday afternoon, I made three calls to the surgery to inform..
Woodlane Medical Centre
Elizabeth S.