PB

Paul B. 2 years ago • From Google

Rating

Excellent

Exceptional care from a humble gp surgery

Throughout my life, I've been a member of numerous GP practices, and while this surgery might appear unassuming externally, the quality of care inside is truly exceptional. The receptionists, particularly Gilly and Katie, demonstrate genuine compassion, understanding that patients typically contact them when unwell. Unlike many other practices where receptionists act as unhelpful gatekeepers, these staff members treat patients with real empathy and consideration. The doctors are equally impressive - consistently caring, composed, and thorough in their explanations. They take time to address every patient query comprehensively and never make anyone feel rushed. I personally experienced their commitment when, arriving with my twins in a buggy, my GP went above and beyond by descending from her upstairs office to use the nurses' room, repeatedly climbing stairs to retrieve necessary documents. Their dedication to patient comfort and convenience is remarkable. I extend my heartfelt gratitude to the New Surgery on Uxbridge Road for making challenging medical moments significantly more manageable and stress-free.

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