Beacon Health Kensington

The staff's phone and communication etiquette is completely unacceptable. They consistently ignore calls and electronic consultation requests, and their in-person interactions are shockingly..

Terrible 'customer support' after submitting an online health consultation for myself and my kid. They send a message telling me to call them. I've spent two days attempting to connect, but the line..

Swift, streamlined, and highly competent service!

Dr. Maguire demonstrated exceptional care and empathy. He carefully listened to my needs, comprehended the advantages for both myself and my partner, and seamlessly facilitated a referral process...

Always stuck in a phone queue for ages, waiting around 30 minutes, and when staff finally answer, they immediately disconnect the call. Then the line goes busy, and when it rings again, I just gave..

The medical staff demonstrate genuine effort, though the front desk personnel could benefit from improved interpersonal communication training.

The initial referral to Beacon Health mysteriously vanished, and the subsequent referral was erroneously entered due to the receptionist mishearing my name over the phone and recording an incorrect..

Since COVID-19 began, the medical care has been abysmal. Online consultations are useless, and callbacks are nonexistent. When staff actually do contact you, the medical advice is subpar. I've been..

The employees are incredibly supportive and consistently demonstrate a commitment to exceptional service. I've never encountered any issues during my interactions. They truly deserve recognition for..

I've made the choice to terminate my relationship with this medical practice, as they arbitrarily switch your assigned healthcare provider without consultation. The front desk employees are..

Getting an appointment with the GP has become extremely challenging. The health centre's process is incredibly frustrating. To secure any appointment, patients must call early in the morning, with..

I'm throwing in the towel. Booking an appointment is impossible, whether through phone or their so-called "Evergreen" system. In-person visits are equally futile, with dismissive staff sending me..

Jaime the receptionist is amazing! A credit to the practice I moved practices two years ago from near Durham and they didn’t send my medical notes over and I have needed them for a job. I was having..

Extremely poor patient care with significant challenges in scheduling appointments and unfriendly, unhelpful front desk staff who make communication difficult.

Can't ever seem to schedule a doctor's visit when I reach out to them.

It's impossible to communicate with these troublesome individuals!

These are absolutely fantastic, truly delightful!

I'm compelled to share my personal encounter with a specific physician at this medical practice. Dr. C Greenwood stands out as an exceptional general practitioner. During my two consultations with..

I underwent a blood test today with a nurse who displayed a complete lack of professionalism and sensitivity towards patients with disabilities. He showed no empathy or understanding, calling me..

I've never encountered such a frustrating medical practice in all my years. I've been loyal to these doctors for over five decades, but the recent months have been absolutely appalling. Their phone..