Oak Tree Surgery | Meddygfa Coed Derw

Dr. Bennett truly exceeded my expectations. Her warm demeanor and attentive approach made me feel completely comfortable. She took the time to genuinely hear and understand my concerns, which was..

This is the worst GP service I’ve ever experienced ever appointments are a nightmare to get they never stay on time when it comes to appointments. The repeat prescription doesn’t save on the app so..

Completely mismanaged! I was instructed to phone back at 1 pm regarding an urgent medical consultation. Upon calling, the incredibly discourteous front desk staff, brandishing her supposed "medical..

The phone booking system is completely ineffective. It continuously loops through the same prompts, requiring me to select options repeatedly, yet it completely disregards my input. This makes..

I experienced prolonged wait times of nearly three hours on two separate occasions for my infant's appointment, despite the child being less than two weeks old. The reception team was courteous and..

I visited the clinic with an ear infection and was misdiagnosed not once, but twice. The incorrect medications I was prescribed led to an emergency room visit. Due to the medical staff's negligence..

NO COMMUNICATION CHANNEL, THIS IS UNFAIR Mandatory in-person registration for new patients is absurd. You must provide a contact email address on your website for accessibility and convenience.

Absolutely appalling service from the front desk staff, showing zero empathy. I'm seriously considering finding a new medical practice. The physician promised to reach out via phone last week, yet..

Absurd delay for obtaining a sick certificate. I was informed today that I'd need to wait 15 days for the note to be issued. The staff are completely indifferent, simply stating "that's how it is"..

Based on my interactions. Certainly, securing a morning appointment can be challenging with high call volumes. However, if you're feeling seriously unwell and require immediate medical attention,..

A catastrophic medical administrative ordeal. My wife submitted a referral form on July 2nd, anticipating a response within five business days. By July 9th, with zero communication, she telephoned..

What an utterly useless medical procedure. Scheduling an appointment is completely hopeless! Their automated system is a total farce, and every single time I try to connect with an actual staff..

I've been with this medical practice for some time, and lately their telephone support has become completely unacceptable, with staff demonstrating extreme unprofessionalism and indifference. The..

The medical staff were incredibly friendly and supportive, with Dr. Matthew Coulson standing out as particularly exceptional.

Completely worthless. There's no better way to describe it.

Always dependable. Consistently supportive. Much appreciation.

I merely stopped by to pick up my medication.

This medical procedure comes with substantial potential complications, and I emphatically recommend against pursuing it. My personal encounter has been deeply troubling—following medical guidance to..

Sluggish response time. It's been five weeks since my blood work, and I'm still waiting for results. They keep promising a phone call, but at this rate, I might not even be around to receive it. The..

Terrible customer service! Scheduling an appointment is impossible. Brings shame to the healthcare system.