Aurora Medcare

Recently consulted Dr. Peter Klesken and was absolutely blown away. What an incredible healthcare professional! Incredibly compassionate, attentive, and thorough. I cannot express enough gratitude -..

The visit was nothing short of excruciating, and not because of any medical procedures. The staff's indifference was palpable, creating an atmosphere of neglect. Their apathetic demeanor and subpar..

The quality of the service has been unsatisfactory. I asked for management to reach out to me regarding my experience, but I have not received any calls.

I arrived for my scheduled 8-week postnatal check with my infant, which the practice had already delayed to 10 weeks. At the King Edward location, parking was exclusively permit-based, forcing me to..

Our initial interaction as patients is consistently with the reception staff. They form an excellent team. Regardless of how hectic the schedule becomes, which happens regularly, they maintain a..

There is something wrong with their phone booking system. It seems it's deliberately set to say it's full between 8a.m to 8:15a.m and after that you will be lucky to get through and if you do you..

This surgery and its management appear to have challenges with the quality of their reception staff. There are concerns about the professionalism and conduct of certain team members in this role,..

Front desk staff often exhibit discourteous behavior and lack the willingness to assist. The NHS should investigate this trend since they seem to provide only the most basic services for individuals..

I have been a patient at this GP practice since childhood, and throughout my time there they have consistently made genuine efforts to provide helpful and accommodating care. Despite the challenging..

The experience is truly worth the wait. The level of service provided by the doctors, nurses, and staff here exceeds all expectations. Dr. Sana Sarwar, Samantha, Dr. Okumo, and Dr. John have left me..

The willingness to assist often hinges on the person you’re speaking with, and it’s frustrating! I can’t grasp why scheduling appointments has turned into such a hassle. Why is it that 8 AM is..

The clinician at this practice is absolutely excellent. They demonstrated remarkable kindness and compassion throughout the appointment, conducting comprehensive assessments to confirm my health was..

I had been with Dr Kalkat's Surgery before it has become Aurora Medcare, meeting with Dr John when I had extreme sleeping disorder I realised how caring he was from the first appointment, he sent me..

Absolutely dreadful customer experience... the front desk staff display an appalling level of rudeness. I've been unable to obtain my phones despite three months of persistent attempts to contact..

I regret to say that my experience with this medical practice was far from satisfactory. After enduring a lengthy 20-minute wait on the telephone, I was informed that pre-booking an appointment..

I'd like to express my heartfelt gratitude to nurse Gwen for ensuring my visit was so pleasant. The entire staff's warmth is noteworthy, with Mel at the reception desk being particularly welcoming...

Nurse Gwen's compassionate approach and tender care left a lasting impression. Her gentle demeanor and kindness made the experience remarkably comfortable. Without a doubt, I'll be requesting her..

Scheduling an appointment here is an absolute nightmare. When you call at 8am, getting through seems like an insurmountable challenge. Just as you're making progress in the queue, they abruptly cut..

Absolutely terrible customer support. For three consecutive mornings, I've been attempting to secure an urgent appointment, only to be left hanging on the line for an entire hour before they..

I would like to leave feedback about the reception staff who are absolutely wonderful, however I was disappointed with my experience with the visiting doctor. I felt my health concerns were not..