Lincoln House (Highfield Surgery)

The personnel here consistently demonstrate fairness and professionalism. I've never encountered any problems with the staff. Scheduling appointments is straightforward and convenient. Telephone..

I visited this place today, March 28th, around 11:30, and it marks my third attempt this week to obtain my husband's medical records. The receptionist wearing glasses was extremely discourteous,..

The medical professionals at Highfield Surgery have provided me with exceptional care. Whenever I need assistance, I'm guaranteed a response within two days at most, and my recent surgical..

My family has been loyal to this medical practice for an extended period, despite numerous past challenges. However, today's experience was the final straw. My mother carefully scheduled an..

During our visit today, we encountered an exceptional physician who was incredibly caring and went above and beyond to address our every concern. Her dedication and warmth made the entire..

What an awful medical practice. The reception team and staff display terrible attitudes, showing zero professionalism or courtesy. They consistently appear irritable and unwelcoming. Booking an..

My physician took a thorough approach during today's consultation, carefully walking me through my questions and providing reassuring explanations that left me feeling genuinely comfortable and..

Tracy at the front desk provided exceptional customer support. She personally addressed a procedural complication that was deeply troubling me. Her approach was warm, competent, and..

Got a same-day appointment, but now they're dragging their feet, saying they'll get back to me in 1-2 days. I didn't ring up my GP on a whim - it was urgent for my young child under 5. The surgery's..

Medical staff seem evasive and unhelpful when patients seek clarity about test outcomes. The front desk personnel appear unable to provide straightforward answers regarding lab test timelines or..

Exceptionally tidy and roomy medical facility. One of the physicians displays a wonderfully compassionate bedside approach. The wall-mounted television informational displays could benefit from some..

It's truly disappointing! This practice used to excel with their previous triage method, where you could call and secure a GP consultation within hours on the same day. However, their new 'econsult'..

I utilized the online e-consult platform to submit a request for a medical consultation about a health concern. After logging my request, Dr. Jha contacted me within just 3 hours. His professional..

Unbelievable that they halted my medication - I might not be as bothered if it weren't my insulin, which is literally essential for my survival 🤨

The medical consultation was disappointing due to the fragmented care approach. Despite completing a comprehensive online referral form detailing concerns about both my knee and back, I was forced..

These wonderful individuals are providing an exceptional community service. They went the extra mile to assist me and, considering their limited resources and high workload, they performed admirably..

Incredibly prolonged hold time just to reach the front desk. Their scheduling system is completely impractical - you're forced to call mere hours in advance for an appointment (as if people don't..

Incompetent medical professionals!

Extremely supportive and personable

This practice would have earned a perfect rating prior to the merger. Dr. Jha and Dr. Craske remain excellent physicians, and before the consolidation, the surgery was impeccable. However, since the..