SK

Shazadi K. one year ago • From Google

Rating

Excellent

Exceptional doctors and staff at this medical practice

I want to express my deepest appreciation to Dr Ali, my physician for over 15 years. She has consistently been exceptional during every consultation — always compassionate, attentive, and delivering top-tier medical care. Dr Ali genuinely demonstrates extraordinary commitment to her patients, and I am profoundly thankful for her continued outstanding service. I also want to recognize Dr Giridah, who has been incredibly supportive and empathetic throughout my health experience. She guided me through challenging medical situations with remarkable compassion and professional expertise. Dr Hussain is another remarkable physician who listens intently and provides exceptional care, offering tremendous support whenever I required assistance. I must also commend the exceptional frontline staff: Dev, Devi, Samia, and Ghuzala — they have consistently demonstrated kindness, helpfulness, and professionalism at reception, providing excellent support with appointments and addressing my inquiries. Their consistent courtesy is truly appreciated. Unfortunately, my interactions with Dr Asma have been consistently unsatisfactory. I have felt uncomfortable during our encounters and consistently request to avoid being assigned to her. I additionally want to highlight concerns regarding current practice management. Since Anita's departures, the new manager's level of engagement has significantly diminished. I find him unprofessional, unresponsive to patient concerns, and lacking the requisite seriousness for the role. The surgery's overall environment has noticeably deteriorated. However, this review is fundamentally a heartfelt tribute to Dr Ali and the exceptional doctors and staff who maintain extraordinarily high care standards. The practice truly excels because of their dedication — Dr Ali, you are simply incomparable. I will be forwarding this review to PELC via email. Thank you sincerely.

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