KE

Kevin E. 3 years ago • From Google

Rating

Excellent

Exceptional GP Practice with Outstanding Staff Care

One of the finest general practitioner clinics I have visited stands out due to its courteous and highly efficient receptionists. I would particularly like to highlight Karen, who expertly draws my blood without causing any discomfort. All the doctors I've encountered have been exceptional, taking the time to thoroughly explain their decisions. Appointments can be easily scheduled as needed, and the telephone triage system operates effectively. Furthermore, hospital specialists hold this practice in high esteem, which is evident by how swiftly letters from consultants are addressed—usually within a single day. However, there is one area that could use improvement: clarifying the procedure for booking calls on their website. Currently, it mentions a banner that isn't present; this confusion leads to an influx of calls directed at the surgery itself. While this might seem like a minor issue, resolving it would significantly streamline patient interactions and enhance overall efficiency in communication with patients.

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