Riverside Surgery

Absolutely dreadful medical service from this practice. Scheduling an appointment is an absolute nightmare, and when you finally manage to get through, the front desk personnel are incredibly..

Just completed my initial visit with this practice! Absolutely stellar front desk service!! Swift!!! And incredibly competent medical staff. If I could rate them higher than five stars, I absolutely..

I'm completely frustrated with their appointment system. It seems impossible to secure a slot, and their online booking through patient access is utterly dysfunctional. I've reset my memorable word..

The team at Riverside provides exceptional service with a truly helpful attitude. Every request is met with genuine willingness and support.

Welcoming and courteous medical staff, predominantly English-speaking physicians.

Extremely unprofessional and discourteous front desk staff member with a complete disregard for basic customer service standards

Attempting to schedule an appointment is an absolute ordeal, with their phone system requiring constant redial for around six minutes before potentially connecting. The reception staff are..

I'm constantly struggling to secure a medical consultation, and we're consistently redirected elsewhere because our health concerns aren't deemed urgent enough. It's incredibly aggravating to reach..

Securing a phone consultation is challenging, with wait times consistently exceeding 10 minutes before your call is even picked up.

absolute terrible customer experience, despite being a long-time patron for nearly two and a half decades. their service quality continues to decline with each passing year

OH MY GOODNESS! Such terrible reviews 😱. I was contemplating switching to Riverside because my current situation is DREADFUL 😠. Recently, I was referred to St Caths and saw Dr. Hussain. Since..

Exceptional support when it mattered most

Dr Jones brought me into the world 66 years ago, and I've been a patient since it was Leggett and Jones' practice. But nowadays, securing a doctor's appointment has become incredibly challenging...

Completely appalling treatment by the front desk staff, completely disregarding patients' needs. I tragically lost my grandmother due to their incompetence and negligence. I will definitely be..

Been a patient here for a decade, and I'm thoroughly disappointed. The wait times are consistently excessive, and when you finally get to see a physician, you feel hurried through the appointment...

An absolutely exceptional medical practice that stands out as potentially the finest primary care facility one could hope to encounter.

Smooth booking process, effortless communication, stunning interior, top-notch service, and incredibly friendly staff at reception. I couldn't have found a more perfect medical practice to register..

Truly exceptional doctor and healthcare experience!!!!

Excellent service if you manage to secure a booking, but challenging for those with early morning work schedules who struggle to call during limited availability and are frequently told to reattempt..

Utterly appalling medical service. I've recently started using their new PATCHS system for submitting healthcare requests meant to be evaluated by a doctor. However, each time, a receptionist merely..