DW

Delicious W. 2 years ago • From Google

Rating

Excellent

Exceptional medical care at hassengate medical centre

I've been a patient here for around three decades, not a regular visitor, but each time I come, I'm thoroughly impressed. The entire staff - from doctors and nurses to receptionists - are exceptional. I've been treated by wonderful physicians like Drs Tressider, Hanson, and Murphy, and today I saw a new doctor who performed a minor hand procedure with remarkable professionalism and genuine concern for my comfort, though I unfortunately didn't catch his name. I received both covid vaccinations here and was incredibly impressed by the operation's efficiency and the staff's professionalism. The car park has significantly improved, now with an on-site pharmacy, conveniently located near all central SLH facilities - truly a world-class medical centre we're fortunate to have. Update 22nd Jan 2024, after feeling unwell for a month, I struggled to book an appointment within two weeks using the app, so I resorted to calling, waiting in a phone queue that seemed endless. Despite being incredibly busy, they managed to schedule me an appointment within 1 hour 10 minutes, even though a nurse had to leave for an emergency home visit, causing me to be temporarily overlooked. I was eventually seen after 2 hours 20 minutes by another nurse named Kerri, who was on her lunch break. She was courteous, pleasant, and provided a thorough examination - I was genuinely satisfied with my care. The volume of challenging, elderly, and sick patients was overwhelming (having witnessed many come and go during my long wait), and I'm grateful we have Hassengate at the Centre of SLH. Suggestion: The phone system for booking an appointment with a specific doctor is frustratingly complex, requiring multiple request submissions before revealing availability. It would be more user-friendly to simply state if all doctors are unavailable. Kudos to Hassengate, Kerri, and the reception team - I hope they enjoyed the chocolates.

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