Hassengate Medical Centre
Delicious W. 2 years ago • From Google
Excellent
Exceptional medical care at hassengate medical centre
I've been a patient here for around three decades, not a regular visitor, but each time I come, I'm thoroughly impressed. The entire staff - from doctors and nurses to receptionists - are exceptional. I've been treated by wonderful physicians like Drs Tressider, Hanson, and Murphy, and today I saw a new doctor who performed a minor hand procedure with remarkable professionalism and genuine concern for my comfort, though I unfortunately didn't catch his name. I received both covid vaccinations here and was incredibly impressed by the operation's efficiency and the staff's professionalism. The car park has significantly improved, now with an on-site pharmacy, conveniently located near all central SLH facilities - truly a world-class medical centre we're fortunate to have. Update 22nd Jan 2024, after feeling unwell for a month, I struggled to book an appointment within two weeks using the app, so I resorted to calling, waiting in a phone queue that seemed endless. Despite being incredibly busy, they managed to schedule me an appointment within 1 hour 10 minutes, even though a nurse had to leave for an emergency home visit, causing me to be temporarily overlooked. I was eventually seen after 2 hours 20 minutes by another nurse named Kerri, who was on her lunch break. She was courteous, pleasant, and provided a thorough examination - I was genuinely satisfied with my care. The volume of challenging, elderly, and sick patients was overwhelming (having witnessed many come and go during my long wait), and I'm grateful we have Hassengate at the Centre of SLH. Suggestion: The phone system for booking an appointment with a specific doctor is frustratingly complex, requiring multiple request submissions before revealing availability. It would be more user-friendly to simply state if all doctors are unavailable. Kudos to Hassengate, Kerri, and the reception team - I hope they enjoyed the chocolates.
Overwhelmed with patient volume. The workload has become unmanageable and the system can't handle the current patient load effectively.
Hassengate Medical Centre
Ian t.
Highly efficient service with punctual arrival and a polished approach to the job.
Hassengate Medical Centre
Donn T.
Top-notch customer support that truly exceeded my expectations
Hassengate Medical Centre
Sandy S.
Supportive employees. They've demonstrated exceptional effort despite challenging conditions
Hassengate Medical Centre
franklyn f.
After relocating from London, I've found this medical practice to be excellent in addressing health concerns for both myself and my mother. They've been thoroughly proactive, promptly arranging..
Hassengate Medical Centre
Umer K.
Why can't they manage scheduling more effectively? It's frustrating how patients consistently have to endure lengthy waits beyond their pre-arranged appointment times. The lack of punctuality and..
Hassengate Medical Centre
Delicious W.
I've been a patient here for around three decades, not a regular visitor, but each time I come, I'm thoroughly impressed. The entire staff - from doctors and nurses to receptionists - are..
Hassengate Medical Centre
Susan R.
Excellent medical assistance received Physician contacted me, though call was briefly interrupted, provided comprehensive examination and prescribed medication Appreciate the care
Hassengate Medical Centre
Noel M.
Convenient location with ample parking space available.
Hassengate Medical Centre
Lin W.
It's a recurring issue across the board. Physicians have become increasingly unavailable. Securing a medical consultation now takes weeks, with patients advised to dial 111 or attempt scheduling..
Hassengate Medical Centre
Claire C.
I've never encountered any issues at this location; while there may be a wait for GP appointments, that's typical everywhere. It's convenient that the pharmacy is right next door as well. The..
Hassengate Medical Centre
Gary O.
Professional and attentive care provided by medical personnel across all departments, from physicians to nursing staff and front desk team.
Hassengate Medical Centre
Coral H.
I have generally had a positive experience, but two significant issues prevent me from giving a full five-star rating. Firstly, I’ve encountered several instances where I've requested to see a..
Hassengate Medical Centre
D B.
Scheduling appointments via the mobile application has been seamless, and whenever I've reached out to the staff by phone, they've consistently provided excellent assistance.
Hassengate Medical Centre
John W.
After waiting for over a month to secure an appointment, I find myself still without any success—a system that is utterly dysfunctional. The only way to schedule an appointment is by calling at 8..
Hassengate Medical Centre
Gary H.
This pharmacy stands out as the finest, offering assistance that is courteous and effective.
Hassengate Medical Centre
Helen W.
Always received excellent service. I'm grateful they've resumed offering blood testing at this location.
Hassengate Medical Centre
Corporate C.
Booking a slot with this place is like attempting to locate a needle in a haystack, or better yet, track down a legendary missing person. The appointment scheduling process is so convoluted and..
Hassengate Medical Centre
ellie h.
I'd rate this a zero if possible. The problems with this medical practice are endless. You never interact with actual physicians, as the receptionists completely control everything. Getting an..
Hassengate Medical Centre
jolanta p.
Top-notch customer support that truly exceeded my expectations
Hassengate Medical Centre
Leonard M.