The Croft Surgery
Kelsey S. 3 years ago • From Google
Excellent
Exceptional medical care at the croft surgery
I'm always puzzled by the negative feedback about this medical practice. My personal experience has been consistently positive. The staff are exceptional, and I've always managed to secure a same-day appointment or callback when contacting them in the morning. Having been registered with the Croft for over five years, with both my children also registered, I've even navigated a pregnancy during the pandemic. Their diagnostic and treatment services have been consistently reliable. I want to specifically commend urgent care practitioner Kevin Allsobrook and Dr Rose for their outstanding care. They've been particularly wonderful with my two-year-old during his illnesses, displaying remarkable kindness, patience, and friendliness. They've always provided clear explanations, prescriptions, and reassurance, emphasizing that I should call if any further concerns arise. One evening, Dr Rose was still working at 8pm, ensuring all patients were seen, and personally attended to my son during a period of widespread illness. Phone wait times are typically minimal, usually around 5 minutes, with me rarely being more than fifth in the queue. My heartfelt thanks to everyone at The Croft Surgery for their exceptional service.
I've consistently experienced excellent service here, but today, your receptionist failed to meet those standards. I came to collect my blood test forms and sought an appointment with a doctor. I..
The Croft Surgery
Andy B.
Terrible healthcare access. Scheduling an appointment with a doctor is extremely challenging, and communication is severely lacking.
The Croft Surgery
Trish H.
Constantly packed and bustling!
The Croft Surgery
Graham T.
Successful procedure, though accessing medical professionals proves challenging.
The Croft Surgery
Tony P.
Stuck waiting on the phone for nearly a quarter of an hour, and I'm still unable to secure an appointment. The situation seems destined to deteriorate further, especially considering the ongoing..
The Croft Surgery
Dawn H.
I am utterly frustrated with this medical facility. Scheduling an appointment is an absolute nightmare - this morning I stood in line outside from 8am just to secure a slot for my child. When I..
The Croft Surgery
Stuart T.
Over my 12-year journey as a patient, I've consistently experienced outstanding care characterized by timely and compassionate attention. The level of service has been nothing short of exemplary,..
The Croft Surgery
Kapri h.
Scheduling via telephone is now impossible. What happens to individuals without internet connectivity? This is completely absurd!
The Croft Surgery
Caroline B.
I appreciate your thoughtfulness in reaching out and providing me with the information promptly after our consultation.
The Croft Surgery
Hannah H.
The medical staff here are remarkably compassionate and competent. They've consistently been superb at directing me to appropriate specialists, and scheduling an appointment is typically quite..
The Croft Surgery
Lord W.
During my visit, the place was remarkably quiet and uncrowded. The healthcare professional demonstrated proficiency in their duties. When blood was drawn, I was impressed that no bruising occurred..
The Croft Surgery
Susan F.
Throughout two decades, I've been a loyal patient at this outstanding medical practice. The professionals and administrative team consistently provide exceptional care, navigating the immense..
The Croft Surgery
T H.
If I could award negative stars, I absolutely would. Every single time you attempt to schedule an appointment, you're stuck on hold for a minimum of half an hour, only to be informed there are no..
The Croft Surgery
Sue R.
I reached out for an urgent medication refill, and Samuel was incredibly helpful in resolving my issue. The service was top-notch, and the outcome was precisely what I needed. I'm truly grateful for..
The Croft Surgery
Cpt C.
Terrible customer experience with rude front desk staff and subpar assistance
The Croft Surgery
michael k.
I've been attempting to schedule a doctor's appointment for a fortnight, but they insist on same-day calls, which is impossible for working individuals. They're recommending A&E, seemingly because..
The Croft Surgery
Mike M.
The medical staff at Croft are heroically coping with the immense pressure caused by rapid, unchecked residential development in the region. What was once a small village practice now must..
The Croft Surgery
Dan A.
Dr. Rose is truly exceptional, and I'd rate the surgical practice a perfect 5 out of 5. She was incredibly supportive, providing immense comfort to both my wife and me regarding our infant's health..
The Croft Surgery
Sophie J.
The medical staff themselves are competent, but the practice's management is subpar. Securing an appointment for standard healthcare needs is incredibly challenging, with extremely long wait times..
The Croft Surgery
Anthony M.
Exceptional medical professionals at this practice. The main issue lies in scheduling an appointment with your specific physician, especially when dealing with ongoing health concerns. I attempted..
The Croft Surgery
Caroline P.